At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Join a dynamic company on the outskirts of Rugby with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and life assurance.
- Other info: Flexible working approach with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong administration skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Temporary to Permanent Customer Service Administrator in Rugby (outskirts, car driver essential) with a salary of £25,000 - £27,000 plus an annual bonus and potential OTE of £30,000.
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers' expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data based systems.
- Good knowledge of MS Office (essential).
- Strong administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration - desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Other criteria:
- Good knowledge of MS Office.
- Ability to learn and adapt to company products quickly.
Company Benefits:
- Annual Bonus.
- Annual Salary Review.
- Private Healthcare.
- Life Assurance.
- EAP.
Customer Service & Order Fulfillment Administrator in Rugby employer: ROSE & YOUNG RECRUITMENT LTD
Join a dynamic team as a Customer Service & Order Fulfillment Administrator in Rugby, where we prioritise exceptional customer experiences and foster a supportive work culture. With competitive salaries, annual bonuses, and comprehensive benefits including private healthcare and life assurance, we are committed to your professional growth and well-being. Our collaborative environment encourages strong relationships across departments, ensuring you thrive both personally and professionally.
Contact Details:
ROSE & YOUNG RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Fulfillment Administrator in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We all know that being calm and collected is key, so role-play with a friend to boost your confidence!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved customer issues effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service & Order Fulfillment Administrator in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service & Order Fulfillment Administrator role. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Skills:Mention your proficiency in MS Office and any data-based systems you've worked with. We’re looking for someone who can hit the ground running, so highlight those strong administration skills that will help us keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share specific examples from your past roles. Think of situations where you resolved challenges or built strong relationships with customers, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The job requires outstanding organisational skills, so prepare to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially in a busy environment, which will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Sales Team currently faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
