At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Join a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and life assurance.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong administration skills are essential.
The predicted salary is between 26000 - 26000 € per year.
Temporary to Permanent Customer Service Administrator
Rugby (outskirts car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’ expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data based systems.
- Good knowledge of MS office (essential).
- Strong Administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration – desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Other criteria:
- Good knowledge of MS office.
- Ability to learn and adapt to company products quickly.
Company Benefits:
- Annual Bonus.
- Annual Salary Review.
- Private Healthcare.
- Life Assurance.
- EAP.
Customer Service Advisor - Temp to Perm in Rugby employer: ROSE & YOUNG RECRUITMENT LTD
Join a dynamic team as a Customer Service Advisor in Rugby, where we prioritise exceptional customer experiences and foster a supportive work culture. With competitive salaries, annual bonuses, and comprehensive benefits including private healthcare and life assurance, we are committed to your professional growth and well-being. Our collaborative environment encourages strong relationships across departments, ensuring you thrive both personally and professionally.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Temp to Perm in Rugby
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that temp-to-perm role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected challenges. We want you to show off those strong communication and organisational skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their products and services inside out will help you build rapport during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Temp to Perm in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant admin skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join StudySmarter and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional customer experience, be ready to share specific examples from your past roles. Think of situations where you resolved challenges or built strong relationships with customers, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The job requires outstanding organisational skills, so prepare to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially in a busy environment, which will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
