At a Glance
- Tasks: Deliver top-notch customer service and manage orders with a dynamic team.
- Company: Join a forward-thinking company in Crick, Northamptonshire.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Other info: Flexible remote work after training and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: 3+ years in customer service; IT savvy and eCommerce experience preferred.
The predicted salary is between 29000 - 30000 € per year.
Location: Crick, Northamptonshire
Salary: £29,000 - £30,000 plus Annual Bonus
Hours: 8.30am - 5.00pm with 1 hour lunch. 1 x day per week remote working (after 3 months).
Our highly successful and forward-thinking client is looking to recruit an additional Customer Service Executive, based at their Head office in Crick. The customer service team are multi-disciplined, customer-driven, delivering an excellent service.
Duties:
- Compiling quotes
- Checking stock availability
- Processing customer orders onto SAP
- Internal account management
- Working closely with the Sales Manager
- Supporting the external sales force
- Liaising with worldwide manufacturing facilities
- All administration relating to the department/role
- Learn technical product knowledge
Person Specification:
- 3 years plus experience working in a customer service environment, ideally in a manufacturing environment
- Competent in IT including Microsoft Office 365
- Ecommerce experience
- A knowledge of SAP would be an advantage although a comprehensive training program will be provided
Holidays: 26 days plus bank holidays. None required to keep back for Christmas.
Generous Pension Scheme.
Customer Service Advisor in Northampton employer: ROSE & YOUNG RECRUITMENT LTD
Join a dynamic and innovative team as a Customer Service Advisor in Crick, Northamptonshire, where your contributions are valued and rewarded. With a competitive salary, generous annual leave, and a supportive work culture that promotes employee growth through comprehensive training, this role offers the perfect blend of professional development and work-life balance. Enjoy the flexibility of remote working after three months and be part of a company that prioritises customer satisfaction and teamwork.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it comes time to impress the hiring team.
✨Tip Number 3
Show off your tech skills! Since this role involves using SAP and Microsoft Office 365, make sure you highlight any relevant experience during your conversations. If you’ve got ecommerce experience, flaunt it!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our awesome team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in a manufacturing environment, and showcase any relevant skills like SAP knowledge or IT competence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for delivering excellent customer service and how you can contribute to our multi-disciplined team.
Showcase Your Experience:When filling out your application, be specific about your previous roles. Include examples of how you've handled customer orders, managed accounts, or liaised with teams. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on the company and its products. Understanding their manufacturing processes and how they deliver customer service will show that you're genuinely interested and prepared.
✨Showcase Your Experience
With over three years in customer service, be ready to share specific examples of how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Get Comfortable with Tech
Since the role involves using SAP and Microsoft Office 365, it’s a good idea to familiarise yourself with these tools. If you have any experience with eCommerce platforms, don’t forget to mention that too!
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics or the training programme for SAP. This shows that you’re not just interested in the job, but also in how you can grow within the company.
