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- Tasks: Deliver top-notch customer service and manage orders with a dynamic team.
- Company: Forward-thinking company based in Crick, Northamptonshire.
- Benefits: Competitive salary, annual bonus, generous holidays, and a pension scheme.
- Other info: Enjoy remote work options and comprehensive training for career growth.
- Why this job: Join a vibrant team and enhance your customer service skills in a supportive environment.
- Qualifications: 3+ years in customer service, IT savvy, and eCommerce experience preferred.
The predicted salary is between 29000 - 30000 £ per year.
Location: Crick, Northamptonshire
Salary: £29,000 - £30,000 plus Annual Bonus
Hours: 8.30am - 5.00pm with 1 hour lunch. 1 x day per week remote working (after 3 months).
Our highly successful and forward-thinking client is looking to recruit an additional Customer Service Executive, based at their Head office in Crick. The customer service team are multi-disciplined, customer-driven, delivering an excellent service.
Duties:
- Compiling quotes
- Checking stock availability
- Processing customer orders onto SAP
- Internal account management
- Working closely with the Sales Manager
- Supporting the external sales force
- Liaising with worldwide manufacturing facilities
- All administration relating to the department/role
- Learn technical product knowledge
Person Specification:
- 3 years plus experience working in a customer service environment, ideally in a manufacturing environment
- Competent in IT including Microsoft Office 365
- Ecommerce experience
- A knowledge of SAP would be an advantage although a comprehensive training program will be provided
Holidays: 26 days plus bank holidays. None required to keep back for Christmas.
Generous Pension Scheme.
Customer Service Advisor in Northampton employer: Rose & Young Recruitment Ltd
Contact Detail:
Rose & Young Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they’re in manufacturing. Being able to chat about their offerings shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your customer service scenarios! Think about how you’d handle tricky situations or difficult customers. This will help you shine during interviews and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor gig, plus it’s the best way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in a manufacturing environment, and showcase any relevant skills like SAP knowledge or IT proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for delivering excellent customer service and how you can contribute to our multi-disciplined team.
Showcase Your Experience: Don’t just list your previous jobs; tell us about your achievements! Share specific examples of how you've handled customer queries or improved processes in your past roles. This will help us see the value you can bring.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Rose & Young Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since this role involves technical product knowledge, being able to discuss their offerings confidently will impress your interviewers.
✨Showcase Your Experience
With over three years in customer service, be ready to share specific examples of how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with SAP
Even if you haven't used SAP before, showing that you're eager to learn can set you apart. Do a bit of research on how it works and mention any similar systems you've used in the past.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.