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- Tasks: Join us as a Junior Field Service Engineer, troubleshooting CNC machines and providing top-notch customer support.
- Company: We are a leading company in the industrial sector, specialising in robotics and CNC automation.
- Benefits: Enjoy a competitive salary, company van, and opportunities for extensive travel and training.
- Why this job: This role offers hands-on experience, problem-solving challenges, and a chance to make a real impact.
- Qualifications: Ideal candidates have a background in mechatronics or technology, with 1-2 years of relevant experience.
- Other info: Be prepared for travel across the UK and beyond, and embrace a dynamic work environment.
The predicted salary is between 28000 - 42000 £ per year.
This profile corresponds to an individual that has a solid academic background in mechatronics, technology, and electrics, preferably having completed an apprenticeship in the industrial sector. It is complemented by a short experience (1-2 years) working in different industrial sectors, preferably Robotics and/or CNC automation. Availability to travel extensively, also outside the UK, for training.
Some examples of qualifications highly considered are:
- NVQ technological subjects
- HNC
Key Areas of Responsibility:
The Junior Field Service Engineer (JFSE) is responsible for troubleshooting and attending electrical and mechanical breakdowns. The individual must demonstrate excellent customer-facing skills while remaining calm and resolving any challenges on site in an amicable manner in line with company policy. Responsibilities include:
- Advising the help desk on any breakdown issues.
- Communicating and liaising with the business in support of all its products.
- Focusing on delivering and driving solutions through ownership.
- Attending sites throughout the country at short notice to provide solutions for customers and the business.
- Understanding and demonstrating the functionality of CNC equipment.
Providing technical and sales support to the business, including:
- Commissioning, training, and installation.
- Electrical and mechanical breakdowns.
- Driving change through historical and acquired knowledge.
- Documentation and procedures when needed.
Main Tasks:
- Service work.
- Preventative maintenance.
- Installation and commissioning of capital equipment (preferably CNC machines).
- Breakdown electrical and mechanical.
- Training.
- Supporting customers and the helpdesk on technical and customer issues.
- Understanding mechanical and electrical drawings.
- Problem-solving and troubleshooting in the event of difficulties arising from an intervention.
- Site surveys.
- Customer training.
- CAD/CAM, PLC, and CNC knowledge.
- Ensuring work is carried out to the highest standard within the allowed timeframe and actively reducing any remedial work.
- Advising on installation planning through historical knowledge.
- Providing technical advice and troubleshooting for customers and the business.
- Taking ownership of the work carried out on site with flexibility in accordance with customers’ needs.
- Preparing and submitting paperwork including timesheets and expenses.
- Providing information in a timely manner.
Core Skills:
- Highly motivated.
- Team player.
- Reliable self-starter.
- Working to tight deadlines.
- Turning customer problems into solutions.
- Relishing and enjoying a challenge.
- Good telephone manner.
- PLC knowledge.
- CNC knowledge.
- Good engineering background in installation, breakdown, and electrical.
- An understanding of electrical and mechanical drawings.
- Respectful approach to the business and its customers.
- Good ICT skills.
Essential Skills:
- Highly motivated.
- Respectful approach to the business and its customers.
- PLC knowledge.
- CNC knowledge.
- Good engineering background in installation and breakdown.
- Competent in understanding electrical and mechanical drawings.
- Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action.
- Prioritise workload whilst maintaining accuracy to detail.
- Good ICT skills.
Desirable Skills:
- CAD/CAM knowledge.
- CNC programming knowledge.
Junior Field Service Engineering - CNC Machines employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Field Service Engineering - CNC Machines
✨Tip Number 1
Familiarise yourself with CNC machines and their functionalities. Understanding the technical aspects of these machines will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of mechatronics and CNC automation. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your knowledge of electrical and mechanical drawings. Being able to interpret these documents accurately will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills during the interview process. Be ready to discuss specific examples where you've successfully resolved technical issues, as this is a key aspect of the Junior Field Service Engineer role.
We think you need these skills to ace Junior Field Service Engineering - CNC Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechatronics, technology, and electrics. Emphasise any apprenticeships or work experience related to CNC machines or robotics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Junior Field Service Engineer role. Mention specific skills that align with the job description, such as troubleshooting electrical and mechanical issues, and your ability to communicate effectively with customers.
Highlight Relevant Qualifications: Clearly list any qualifications such as NVQ or HNC that are relevant to the position. If you have experience with PLCs or CAD/CAM, make sure to include that as well.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical challenges in previous roles. This will demonstrate your ability to handle breakdowns and provide solutions under pressure.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CNC machines, PLCs, and mechatronics. Be prepared to discuss specific technical challenges you've faced in previous roles and how you resolved them.
✨Demonstrate Customer Service Skills
Since the role involves a lot of customer interaction, think of examples where you've successfully handled customer issues. Highlight your ability to remain calm under pressure and provide solutions.
✨Prepare for Practical Scenarios
Expect to be asked about troubleshooting scenarios or to explain how you would approach a breakdown. Practise articulating your thought process clearly and logically.
✨Ask Insightful Questions
Prepare questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or opportunities for further training and development.
