Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Junior Field Service Engineer, troubleshooting CNC machines and providing top-notch customer support.
- Company: We're a leading company in CNC automation and robotics, dedicated to innovation and excellence.
- Benefits: Enjoy a competitive salary, company van, and opportunities for extensive travel and training.
- Why this job: This role offers hands-on experience, problem-solving challenges, and a chance to make a real impact.
- Qualifications: Ideal candidates have a background in mechatronics or technology, with 1-2 years of relevant experience.
- Other info: Be prepared for travel across the UK and beyond, and embrace a dynamic work environment.
The predicted salary is between 28000 - 35000 £ per year.
UK based
Salary: £32,000 - £35,000
Company van then car
This profile corresponds to an individual that has a solid academic background in mechatronics, technology, and electrics, preferably having completed an apprenticeship in the industrial sector. It is complemented by a short experience (1-2 years) working in different industrial sectors, preferably Robotics and/or CNC automation. Availability to travel extensively, also outside the UK, for training.
Some examples of qualifications highly considered are:
- NVQ technological subjects
- HNC
Key Areas of Responsibility:
The Junior Field Service Engineer (JFSE) is responsible for troubleshooting and attending electrical and mechanical breakdowns. The individual must demonstrate excellent customer-facing skills while remaining calm and resolving any challenges on site in an amicable manner in line with company policy. Responsibilities include:
- Advising the help desk on any breakdown issues.
- Communicating and liaising with the business in support of all its products.
- Focusing on delivering and driving solutions through ownership.
- Attending sites throughout the country at short notice providing solutions for customers and the business.
- Understanding and demonstrating the functionality of CNC equipment.
- Providing technical and sales support to the business.
- Commissioning, training, and installation.
- Handling electrical and mechanical breakdowns.
- Driving change through historical and acquired knowledge.
- Documentation and procedures when needed.
Main Tasks:
- Service work
- Preventative maintenance
- Installation and commissioning of capital equipment (Preferably CNC machines)
- Breakdown electrical
- Breakdown mechanical
- Training
- Supporting customers and the helpdesk on technical and customer issues
- Understanding mechanical drawings
- Understanding electrical drawings
- Problem-solving and troubleshooting in the event of difficulties arising from an intervention
- Site surveys
- Customer training
- CAD/CAM
- PLC and CNC knowledge
- Attending training courses
- Ensuring work is carried out to the highest standard within the allowed timeframe and actively reducing any remedial work
- Advising on installation planning through historical knowledge
- Providing technical advice and troubleshooting for customers and the business
- Taking ownership for the work carried out on site with flexibility in accordance with customers’ needs
- Preparing and submitting paperwork including timesheets and expenses
- Providing information in a timely manner
Core Skills:
- Highly motivated
- Team player
- Reliable self-starter
- Working to tight deadlines
- Turning customer problems into solutions
- Relishing and enjoying a challenge
- Good telephone manner
- PLC knowledge
- CNC knowledge
- Good engineering background in installation, breakdown, and electrical
- An understanding of electrical and mechanical drawings
- Respectful approach to the business and its customers
- Good ICT skills
Essential Skills:
- Highly motivated
- Respectful approach to the business and its customers
- PLC knowledge
- CNC knowledge
- Good engineering background in installation and breakdown
- Competent in understanding electrical drawings
- Competent in understanding mechanical drawings
- Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action
- Prioritise workload whilst maintaining accuracy to detail
- Good ICT skills
Desirable Skills:
- CAD/CAM knowledge
- CNC programming knowledge
Junior Field Service Engineering - CNC Machines employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Field Service Engineering - CNC Machines
✨Tip Number 1
Familiarise yourself with CNC machines and their functionalities. Understanding the technical aspects of these machines will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of mechatronics and CNC automation. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for potential technical questions by reviewing common troubleshooting scenarios related to electrical and mechanical breakdowns. Being able to articulate your problem-solving process will impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the application process. Since the role requires excellent customer-facing abilities, be ready to share examples of how you've successfully resolved customer issues in the past.
We think you need these skills to ace Junior Field Service Engineering - CNC Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechatronics, technology, and electrics. Emphasise any apprenticeships or qualifications like NVQ or HNC that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-facing experience. Mention specific instances where you've successfully resolved technical issues or provided support in previous roles.
Highlight Technical Skills: Clearly outline your knowledge of CNC machines, PLC systems, and your ability to read electrical and mechanical drawings. This will demonstrate your technical competence for the role.
Show Willingness to Travel: Since the role requires extensive travel, mention your flexibility and readiness to travel for training and site visits. This shows your commitment to the position and understanding of the job's demands.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CNC machines, PLCs, and mechatronics. Be prepared to discuss specific technical challenges you've faced in previous roles and how you resolved them.
✨Demonstrate Customer Service Skills
Since the role involves customer interaction, think of examples where you've successfully handled customer issues. Highlight your ability to remain calm under pressure and provide solutions.
✨Prepare for Practical Scenarios
Expect to be asked about troubleshooting electrical and mechanical breakdowns. Prepare to walk through your thought process on how you would approach a breakdown situation, showcasing your problem-solving skills.
✨Emphasise Your Willingness to Travel
This position requires extensive travel, so express your enthusiasm for this aspect. Share any relevant experiences that demonstrate your flexibility and readiness to adapt to different environments.
