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- Tasks: Join us as a Junior Field Service Engineer, troubleshooting CNC machines and providing top-notch customer support.
- Company: We are a leading company in CNC automation and robotics, dedicated to innovation and excellence.
- Benefits: Enjoy a competitive salary, company van, and opportunities for extensive travel and training.
- Why this job: This role offers hands-on experience, problem-solving challenges, and a chance to make a real impact.
- Qualifications: Ideal candidates have a background in mechatronics or technology, with 1-2 years of relevant experience.
- Other info: Flexibility to travel is essential; you'll be the go-to expert for our customers' needs.
The predicted salary is between 28000 - 35000 £ per year.
UK based
Salary: £32,000 - £35,000
Company van then car
This profile corresponds to an individual that has a solid academic background in mechatronics, technology, and electrics, preferably having completed an apprenticeship in the industrial sector. It is complemented by a short experience (1-2 years) working in different industrial sectors, preferably Robotics and/or CNC automation.
Availability to travel extensively, also outside the UK, for training.
Some examples of qualifications highly considered are:
- NVQ technological subjects
- HNC
Key Areas of Responsibility:
The Junior Field Service Engineer (JFSE) is responsible for troubleshooting and attending electrical and mechanical breakdowns. Able to demonstrate excellent customer-facing skills whilst remaining calm and resolving any challenges on site in an amicable manner in line with company policy. Advising the help desk on any breakdown issues. Able to communicate and liaise with the business in support of all its products. The individual must be focused on delivering and driving solutions through ownership. The JFSE must also be available to attend site throughout the country at short notice providing solutions for our customers and the business. The FSE must be able to understand and demonstrate the functionality of CNC equipment.
- Providing technical and sales support to the business
- Commissioning, training and installation
- Electrical & mechanical breakdowns
- Driving change through historical and acquired knowledge
- Documentation and procedures when needed
- Understand and demonstrate knowledge of engineering activities including:
Main Tasks
- Service work
- Preventative maintenance
- Installation and commissioning of capital equipment (Preferably CNC machines)
- Breakdown electrical
- Breakdown mechanical
- Training
- Supporting customers and the helpdesk on technical and customer issues
- Understanding mechanical drawings
- Understanding electrical drawings
- Problem solve and troubleshoot in the event of difficulties arising from an intervention
- Site surveys
- Customer training CAD/CAM
- PLC and CNC knowledge
- Attend training courses
- Ensure work is carried out to the highest standard within the allowed timeframe and actively reduce any remedial work
- Advising on installation planning through historical knowledge
- Technical advice and troubleshooting for customers and the business
- Taking ownership for the work carried out on site with flexibility in accordance with our customers’ needs
- Prepare and submit paperwork including timesheets and expenses
- Provide information in a timely manner
Core Skills:
- Highly motivated
- Team player
- Reliable self-starter
- Working to tight deadlines
- Turning customer problems into solutions
- Relishes and enjoys a challenge
- Good telephone manner
- PLC knowledge
- CNC knowledge
- Good engineering background in installation, breakdown and electrical
- An understanding of electrical and mechanical drawings
- Respectful approach to the business and its customers
- Good ICT skills
Essential Skills:
- Highly motivated
- Respectful approach to the business and its customers
- PLC knowledge
- CNC knowledge
- Good engineering background in installation and breakdown
- Competent in understanding electrical drawings
- Competent in understanding mechanical drawings
- Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action
- Prioritise workload whilst maintaining accuracy to detail
- Good ICT skills
Desirable Skills:
- CAD/CAM knowledge
- CNC programming knowledge
Junior Field Service Engineer - CNC Machines employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Field Service Engineer - CNC Machines
✨Tip Number 1
Familiarise yourself with CNC machines and their functionalities. Understanding the technical aspects of these machines will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of mechatronics and CNC automation. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for potential technical questions by reviewing common troubleshooting scenarios related to electrical and mechanical breakdowns. Being able to articulate your problem-solving process will impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the application process. Since this role involves direct interaction with clients, emphasising your ability to communicate effectively and resolve issues amicably will set you apart.
We think you need these skills to ace Junior Field Service Engineer - CNC Machines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechatronics, technology, and electrics. Emphasise any apprenticeships or work experience related to CNC machines or robotics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Junior Field Service Engineer role. Mention specific skills such as troubleshooting, customer service, and your ability to work under pressure, which are crucial for this position.
Showcase Technical Skills: Clearly outline your technical skills related to PLC and CNC knowledge. Provide examples of how you've applied these skills in previous roles or projects, especially in installation and breakdown scenarios.
Highlight Soft Skills: Don't forget to mention your soft skills like being a team player, having a good telephone manner, and your ability to turn customer problems into solutions. These are essential for the customer-facing aspect of the job.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CNC machines, PLC systems, and electrical and mechanical drawings. Be prepared to discuss specific examples from your experience where you successfully troubleshot issues or completed installations.
✨Demonstrate Customer-Facing Skills
Since the role requires excellent customer interaction, think of instances where you've effectively communicated with clients or resolved their issues. Highlight your ability to remain calm under pressure and how you turned challenges into solutions.
✨Emphasise Your Willingness to Travel
The job involves extensive travel, so express your enthusiasm for this aspect. Share any previous experiences where you had to travel for work or training, and how you managed your time and responsibilities during those periods.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific breakdown situations. Prepare a few scenarios in advance where you can explain your thought process and the steps you would take to troubleshoot and resolve issues effectively.
