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- Tasks: Join us as a Junior Field Service Engineer, troubleshooting CNC and electrical issues on-site.
- Company: We are a leading company in CNC automation and robotics, dedicated to innovation.
- Benefits: Enjoy a competitive salary, company van, and opportunities for extensive travel and training.
- Why this job: This role offers hands-on experience, problem-solving challenges, and a chance to make an impact.
- Qualifications: Ideal candidates have a background in mechatronics or technology, with 1-2 years of relevant experience.
- Other info: Flexibility to travel and a passion for engineering are essential for success in this role.
The predicted salary is between 28000 - 35000 £ per year.
Ideally based in the Midlands Area
Salary: £32,000 - £35,000
Company van then car
This profile corresponds to an individual that has a solid academic background in mechatronics, technology, and electrics, preferably having completed an apprenticeship in the industrial sector. It is complemented by a short experience (1-2 years) working in different industrial sectors, preferably Robotics and/or CNC automation.
Availability to travel extensively, also outside the UK, for training.
Some examples of qualifications highly considered are:
- NVQ technological subjects
- HNC
Key Areas of Responsibility:
The Junior Field Service Engineer (JFSE) is responsible for troubleshooting and attending electrical and mechanical breakdowns. The individual must demonstrate excellent customer-facing skills while remaining calm and resolving any challenges on site in an amicable manner in line with company policy. Advising the help desk on any breakdown issues and communicating with the business in support of all its products is essential. The JFSE must be focused on delivering and driving solutions through ownership and must also be available to attend sites throughout the country at short notice.
- Providing technical and sales support to the business
- Commissioning, training, and installation
- Electrical & mechanical breakdowns
- Driving change through historical and acquired knowledge
- Documentation and procedures when needed
- Understanding and demonstrating knowledge of engineering activities including:
Main Tasks
- Service work
- Preventative maintenance
- Installation and commissioning of capital equipment (Preferably CNC machines)
- Breakdown electrical
- Breakdown mechanical
- Training
- Supporting customers and the helpdesk on technical and customer issues
- Understanding mechanical drawings
- Understanding electrical drawings
- Problem-solving and troubleshooting in the event of difficulties arising from an intervention
- Site surveys
- Customer training CAD/CAM
- PLC and CNC knowledge
- Attending training courses
- Ensuring work is carried out to the highest standard within the allowed timeframe and actively reducing any remedial work
- Advising on installation planning through historical knowledge
- Technical advice and troubleshooting for customers and the business
- Taking ownership for the work carried out on site with flexibility in accordance with our customers’ needs
- Preparing and submitting paperwork including timesheets and expenses
- Providing information in a timely manner
Core Skills:
- Highly motivated
- Team player
- Reliable self-starter
- Working to tight deadlines
- Turning customer problems into solutions
- Relishing and enjoying a challenge
- Good telephone manner
- PLC knowledge
- CNC knowledge
- Good engineering background in installation, breakdown, and electrical
- An understanding of electrical and mechanical drawings
- Respectful approach to the business and its customers
- Good ICT skills
Essential Skills:
- Highly motivated
- Respectful approach to the business and its customers
- PLC knowledge
- CNC knowledge
- Good engineering background in installation and breakdown
- Competent in understanding electrical drawings
- Competent in understanding mechanical drawings
- Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action
- Prioritise workload whilst maintaining accuracy to detail
- Good ICT skills
Desirable Skills:
- CAD/CAM knowledge
- CNC programming knowledge
Junior Field Service Engineer - CNC employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Field Service Engineer - CNC
✨Tip Number 1
Familiarise yourself with CNC machinery and its functionalities. Understanding the technical aspects of CNC equipment will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of mechatronics and CNC automation. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential technical questions by reviewing common troubleshooting scenarios related to electrical and mechanical breakdowns. Being able to articulate your problem-solving process will impress interviewers.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role requires excellent customer-facing abilities, be ready to share examples of how you've successfully resolved customer issues in the past.
We think you need these skills to ace Junior Field Service Engineer - CNC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mechatronics, CNC automation, and any apprenticeships you've completed. Emphasise your technical skills, especially in PLC and CNC knowledge, as well as your ability to troubleshoot electrical and mechanical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Junior Field Service Engineer role. Mention specific experiences that demonstrate your problem-solving abilities and customer-facing skills. Show how your background aligns with the company's needs and values.
Highlight Relevant Qualifications: Clearly list any qualifications such as NVQ or HNC that are relevant to the position. If you have experience with CAD/CAM or CNC programming, make sure to include that as well, as it could set you apart from other candidates.
Showcase Your Soft Skills: The role requires excellent communication and teamwork skills. Provide examples in your application of how you've successfully worked in teams or resolved customer issues. This will demonstrate your fit for the company culture and the demands of the job.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CNC machines and PLC systems. Be prepared to discuss any relevant projects or experiences you've had, especially those that demonstrate your troubleshooting skills in electrical and mechanical breakdowns.
✨Demonstrate Customer-Facing Skills
Since the role requires excellent customer interaction, think of examples where you've successfully resolved issues for clients. Highlight your ability to remain calm under pressure and how you effectively communicate technical information to non-technical customers.
✨Prepare for Travel Questions
As the job involves extensive travel, be ready to discuss your flexibility and willingness to travel, including any previous experiences you have had with on-site work. This will show your commitment to meeting customer needs.
✨Understand the Company’s Values
Research the company’s mission and values. Be prepared to explain how your personal values align with theirs, particularly regarding customer service and teamwork. This can help you stand out as a candidate who fits well within their culture.
