At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Join a dynamic team in Daventry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and life assurance.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving challenges.
- Qualifications: Experience in customer service and strong administration skills required.
The predicted salary is between 26000 - 26000 € per year.
Customer Service Administrator Daventry (car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’ expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data based systems.
- Good knowledge of MS Office (essential).
- Strong Administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration – desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Other criteria:
- Good knowledge of MS Office.
- Ability to learn and adapt to company products quickly.
Company Benefits:
- Annual Bonus.
- Annual Salary Review.
- Private Healthcare.
- Life Assurance.
- EAP.
Customer Services Assistant in Daventry employer: ROSE & YOUNG RECRUITMENT LTD
Join a dynamic team in Daventry as a Customer Services Assistant, where your contributions directly enhance customer satisfaction and project success. We pride ourselves on fostering a supportive work culture that values employee growth, offering annual salary reviews and comprehensive benefits including private healthcare and life assurance. With a focus on collaboration and excellence, this role provides a unique opportunity to develop strong relationships within the company and with our valued customers, all while enjoying the potential for an attractive annual bonus.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Daventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle difficult customers or unexpected challenges. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Services Assistant in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant admin skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join StudySmarter and how your background aligns with our needs. Keep it friendly and professional, and don’t forget to mention your strong communication skills!
Showcase Your Organisational Skills:Since this role involves managing orders and customer expectations, give examples of how you've successfully organised tasks in previous jobs. We love to see how you handle busy environments and keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the StudySmarter team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Assistant inside out. Familiarise yourself with order processing, customer expectations, and how to resolve challenges. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Highlight your experience in customer service and your knowledge of data-based systems. Be ready to discuss specific examples where you've excelled in administration or resolved customer issues. This is your chance to shine!
✨Be Personable
Strong communication and social skills are key for this role. Practice your conversational skills and be ready to engage with the interviewer. Building rapport can make a huge difference in how they perceive you.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
