At a Glance
- Tasks: Manage customer accounts, process orders, and strengthen relationships.
- Company: Dynamic company focused on customer satisfaction and growth.
- Benefits: Competitive salary, quarterly bonus, and flexible work options.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a team that values customer service and drives business success.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 27222 - 27222 € per year.
Our client is looking for a motivated and customer-focused individual to join their team as a Customer Service Representative. Working alongside their field-based teams, you will also be supporting new sales growth with existing accounts and managing new leads.
The role of Customer Service Representative is based in the heart of the business and is responsible for looking after the needs of specified customers in a geographical area. Working closely with the Area Sales Manager and other departments, you will be responsible for ensuring customer retention, satisfaction, and account stability, as well as assisting to grow the business within the account. This is a key role which requires the highest level of considered customer service to be delivered. Understanding and knowledge of the customer base is vital - from order patterns, to buying frequency, to the type of customer they are and the markets they serve.
You will also work cross-functionally, in regular communication with other departments to answer any questions and resolve any issues, including the field sales team, supply chain team, technical team, credit control team, and warehouse team. The purpose of this role is to deliver market-leading customer intimacy to drive loyalty and ultimately business growth.
Key Responsibilities:
- Customer account management
- Process incoming orders accurately, efficiently and ensure timely release to the warehouse team.
- Respond to all customer correspondence on the day of receipt
- Answer all calls in a timely and professional manner
- Make outbound product sales and service calls, as identified in your strategy meeting or set out by manager/team leader
- Ensure all area KPI’s are achieved
- Strengthen customer relationships
- Ensure customer information and contact details are kept up to date
Customer Service Advisor in Daventry employer: ROSE & YOUNG RECRUITMENT LTD
Join a dynamic team in Daventry as a Customer Service Advisor, where your contributions directly impact customer satisfaction and business growth. Enjoy a supportive work culture that values collaboration and offers flexible working arrangements, including the opportunity to work from home on Fridays. With competitive compensation and a focus on employee development, this role provides a meaningful career path in a thriving environment.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Daventry
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will boost your confidence and prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and professionally. We appreciate candidates who can convey their thoughts effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Customer Base
Before the interview, research the company’s customer base and their specific needs. Understanding order patterns and buying frequencies will help you demonstrate your knowledge of customer service dynamics during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will show that you can handle calls and correspondence professionally.
✨Highlight Team Collaboration
This role involves working closely with various departments. Be ready to discuss your experience in cross-functional teamwork and how you’ve collaborated with others to achieve common goals. It’s all about showing you can work well with the sales, supply chain, and technical teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage customer complaints or improve customer satisfaction. Practising these scenarios will help you respond confidently and effectively.
