At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Join a dynamic team in Daventry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, private healthcare, and life assurance.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Experience in customer service and strong administration skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Daventry (car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’ expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data based systems.
- Good knowledge of MS office (essential).
- Strong Administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration – desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Other criteria:
- Good knowledge of MS office.
- Ability to learn and adapt to company products quickly.
Company Benefits:
- Annual Bonus.
- Annual Salary Review.
- Private Healthcare.
- Life Assurance.
- EAP.
Customer Service Administrator in Daventry employer: ROSE & YOUNG RECRUITMENT LTD
Join our dynamic team in Daventry as a Customer Service Administrator, where we prioritise exceptional customer experiences and foster a supportive work culture. With competitive salaries, annual bonuses, and comprehensive benefits including private healthcare and life assurance, we are committed to your professional growth and well-being. Our collaborative environment encourages strong relationships across departments, ensuring you thrive while making a meaningful impact.
Contact Details:
ROSE & YOUNG RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Daventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you'd handle specific challenges and be ready to share your experiences. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with data systems or MS Office, be sure to highlight that during conversations. Bring examples of how you've used these tools to improve customer service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service Administrator in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've gone above and beyond for customers in the past.
Show Off Your Organisational Skills:Since this role involves managing orders and customer expectations, make sure to highlight your organisational skills in your application. We love candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your suitability for the job.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy environment. Bring up specific instances where you've successfully managed multiple tasks or projects simultaneously. This will reassure the interviewer that you can handle the demands of the role and keep everything running smoothly.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
