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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing accounts and driving sales.
- Company: Join a dynamic team in Rugby with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday allowance.
- Why this job: Make a real difference by building relationships and supporting customers.
- Qualifications: Experience in customer service or sales support is a plus.
- Other info: Hybrid working options and excellent career development opportunities await you.
The predicted salary is between 28000 - 31000 £ per year.
Salary: £28,000 plus performance bonus (OTE £31,000)
Hours of work: 37.5 flexible hours
This role is a direct link with the product and the customer. You will be the main point of contact with customers, building ongoing relationships as well as generating new sales in line with the business strategy.
Responsibilities:
- Customer Account Administration and Sales Support, acting as the primary point of contact for Commercial and Logistic enquiries.
- Account Management - Monitor and optimise sales growth within selected accounts, making outgoing sales calls to secure sales opportunities.
- Follow up on quotations and projects whilst maintaining high levels of customer satisfaction.
- Timely preparation of quotations and contract bids in response to customer enquiries, considering customer needs and internal policies.
- Follow-up of quotations to ensure business wins or obtain details of reasons for failure.
- Review incoming customer purchase orders to ensure requirements conform to quotation/contract.
- Accurately enter customer purchase orders into the internal system and acknowledge sales orders.
- Monitor and report on customer order book status.
- Provide administration backup to support sales processes.
- Reporting into the UK Sales Manager, providing additional assistance for any Sales activities that may be required.
Health & Safety:
- Participate in the development and promotion of the HSE culture.
- Participate in analyses of risks, incidents, and HSE working groups related to your professional scope.
- Be familiar with the main health and safety risks and environmental impacts relating to your work.
- Be familiar with the site’s HSE policy and objectives.
Skills required:
- Previous experience within Customer Services, Account Management, or Sales Support.
- Strong Administration skills.
- Good working knowledge of MS Word and Excel (Pivot tables & VLookups).
- Preference given to those from a Manufacturing background.
Salary & Benefits:
- Flexitime - 37.5 hours within core hours.
- Hybrid working to be confirmed.
- 25 days holiday + 8 statutory.
- Excellent company benefits.
Customer Services Representative employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous experience in customer services or account management makes you the perfect fit for this role. Keep it concise and relevant to what they’re looking for.
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team and the work culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Representative. Highlight your experience in customer service, account management, and any sales support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can build relationships with our customers. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Skills: Don’t forget to mention your strong administration skills and your knowledge of MS Word and Excel. If you’ve got experience with pivot tables and VLookups, let us know! We love seeing those skills in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you’ve handled customer inquiries in the past, especially in a sales context. Think of specific examples where you’ve built relationships or resolved issues effectively.
✨Familiarise Yourself with the Company
Do some homework on the company’s products and services. Understanding their offerings will help you answer questions more confidently and show that you’re genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Showcase Your Admin Skills
Since strong administration skills are key for this role, be prepared to discuss your experience with tools like MS Word and Excel. If you’ve used pivot tables or VLookups, mention those specifically. You might even want to bring examples of reports or documents you’ve created.
✨Prepare for Sales Scenarios
Think about potential sales scenarios you might encounter in the role. Prepare to discuss how you would approach making outgoing sales calls or following up on quotations. This will demonstrate your proactive attitude and ability to drive sales growth.
