At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Dynamic company in Daventry with a focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus potential, and opportunities for career growth.
- Other info: Fast-paced environment with a supportive team and flexible working approach.
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: Experience in customer service and strong administration skills required.
The predicted salary is between 25000 - 27000 € per year.
Customer Service Administrator Daventry (car driver essential) 25,000 - 27,000 Plus Annual Bonus Potential OTE 30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers' expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data-based systems.
- Good knowledge of MS Office (essential).
- Strong administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Customer Services Assistant employer: ROSE & YOUNG RECRUITMENT LTD
As a Customer Services Assistant in Daventry, you will join a dynamic team dedicated to delivering exceptional customer experiences. Our company fosters a supportive work culture that values collaboration and personal growth, offering competitive salaries, annual bonus potential, and opportunities for professional development. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment where your contributions truly matter.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their customer service goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and your ability to handle challenges calmly – just like you would in a busy customer service environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Assistant role. Share specific examples of how you've gone above and beyond for customers in the past.
Show Off Your Skills:Don’t forget to mention your proficiency with MS Office and any data-based systems you've used. We love seeing candidates who are tech-savvy and can handle the administrative side of things with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Assistant role. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved challenges or built strong relationships with customers. This will highlight your ability to provide an exceptional experience, which is crucial for this role.
✨Brush Up on Your Tech Skills
Since knowledge of data-based systems and MS Office is essential, make sure you're comfortable using these tools. You might be asked about your experience with them, so be ready to discuss how you've used these skills in previous roles or projects.
✨Demonstrate Your Organisational Skills
In a busy environment, being organised is key. Prepare to talk about how you manage your time and prioritise tasks. You could share specific strategies you use to stay on top of your workload, which will show that you can handle the demands of the job effectively.
