At a Glance
- Tasks: Manage customer accounts, process orders, and strengthen relationships.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible working options, and supportive work environment.
- Other info: Opportunity for career growth in a collaborative setting.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33750 - 41250 £ per year.
Mon-Thurs office based, Fridays work from home.
Our client is looking for a motivated and customer-focused individual to join their team as a Customer Service Representative. Working alongside their field-based teams, you will also be supporting new sales growth with existing accounts and managing new leads.
The role of Customer Service Representative is based in the heart of the business and is responsible for looking after the needs of specified customers in a geographical area. Working closely with the Area Sales Manager and other departments, you will be responsible for ensuring customer retention, satisfaction, and account stability, as well as assisting to grow the business within the account. This is a key role which requires the highest level of considered customer service to be delivered. Understanding and knowledge of the customer base is vital - from order patterns, to buying frequency, to the type of customer they are and the markets they serve.
You will also work cross-functionally, in regular communication with other departments - to answer any questions and resolve any issues - including the field sales team, supply chain team, technical team, credit control team, and warehouse team. The purpose of this role is to deliver market-leading customer intimacy to drive loyalty and ultimately business growth.
Key Responsibilities
- Customer account management
- Process incoming orders accurately, efficiently and ensure timely release to the warehouse team.
- Respond to all customer correspondence on the day of receipt.
- Answer all calls in a timely and professional manner.
- Make outbound product sales and service calls, as identified in your strategy meeting or set out by manager/team leader.
- Ensure all area KPI’s are achieved.
- Strengthen customer relationships.
- Ensure customer information and contact details are kept up to date.
Customer Service Representative Daventry circa £27222 - £29000 per annum Plus Benefits Ref: 0868 employer: Rose & Young Recruitment Ltd
As a world-leading manufacturer based in Corby, we pride ourselves on fostering a dynamic work culture that prioritises innovation and employee development. Our Operations Supervisor role offers competitive salaries, a supportive environment, and opportunities for professional growth, all while being part of a team dedicated to engineering excellence and operational efficiency. Join us to make a meaningful impact in a company that values your contributions and invests in your future.
Contact Details:
Rose & Young Recruitment Ltd Recruitment Team
