At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to project completion.
- Company: Dynamic company located in Rugby, offering a supportive work environment.
- Benefits: Competitive salary, annual bonus potential, and opportunities for career growth.
- Other info: Flexible working environment with opportunities to develop your skills.
- Why this job: Join a team where you can make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong administration skills required.
The predicted salary is between 25000 - 27000 € per year.
Temporary to Permanent Customer Service Administrator in Rugby (outskirts, car driver essential) with a salary of £25,000 - £27,000 plus annual bonus potential OTE £30,000.
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers' expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of the Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics, and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data-based systems.
- Good knowledge of MS Office (essential).
- Strong administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration desired.
Personal attributes:
- Strong communication and social skills.
- Objective-oriented.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Customer Service Advisor - Temp to Perm employer: ROSE & YOUNG RECRUITMENT LTD
As a Customer Service Advisor with us, you'll join a dynamic team in Rugby that prioritises exceptional customer experiences and fosters a supportive work culture. We offer competitive salaries, annual bonus potential, and opportunities for professional growth, ensuring you thrive in your role while building strong relationships with both customers and colleagues. Our commitment to employee development and a flexible working environment makes us an excellent employer for those seeking meaningful and rewarding employment.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Temp to Perm
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can really give you an edge when applying for roles.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your knowledge of data systems and MS Office during interviews. Highlighting your strong administration skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Advisor - Temp to Perm
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can support our Sales Team and ensure customers have an exceptional experience!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed customer expectations or resolved challenges in the past.
Show Off Your Skills:Don’t forget to mention your knowledge of data-based systems and MS Office. We love seeing candidates who can demonstrate strong administration skills and a calm approach in busy environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like order processing and managing customer expectations. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved challenges or built strong relationships with customers. This will show them you can handle the demands of the role effectively.
✨Brush Up on MS Office and Data Systems
Since good knowledge of MS Office and data-based systems is essential, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, as this will demonstrate your capability to adapt quickly to their processes.
✨Demonstrate Your Organisational Skills
In a busy environment, being organised is key. Prepare to talk about how you manage your time and prioritise tasks. You might even want to share a method or tool you use to stay organised, which will show your proactive approach to work.
