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- Tasks: Be the go-to person for customer queries and ensure their satisfaction.
- Company: Join a dynamic team in West Bromwich focused on excellent customer service.
- Benefits: Enjoy a competitive salary and work near a tram line for easy commuting.
- Why this job: Make a real impact by helping customers and solving their problems every day.
- Qualifications: No specific experience required, just a passion for helping others!
- Other info: You'll handle a mix of emails and calls, keeping things exciting!
The predicted salary is between 19500 - 29500 £ per year.
Customer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner. * Escalating problems to the technical team or other members of the product team or Senior Customer Service Advisor/CDM * Maintaining a CRM * Tracking outstanding deliveries and liaising with site managers/transport team. * Answering a high volume of both internal / external emails and telephone calls * Provide a proactive approach to customer service, using the in-house management system * Processing customer orders & raising additional items required to resolve aftercare issues. * Any other related duties
Customer Service Advisor employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your proactive approach during the interview, showing that you can handle various customer queries effectively.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be handling a high volume of emails and calls, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Research our company values and customer service philosophy. Understanding what we stand for will allow you to align your answers with our expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues. This will showcase your problem-solving skills and ability to escalate when necessary, which is crucial for this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and skills required, such as handling customer queries and maintaining a proactive approach.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you resolved customer issues, managed communications, or worked with CRM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer queries or improved customer satisfaction.
✨Demonstrate Proactive Problem Solving
Employ a proactive approach during the interview. Share instances where you anticipated customer needs or identified potential issues before they escalated, showcasing your ability to think ahead.
✨Familiarize Yourself with CRM Systems
Since maintaining a CRM is part of the role, it’s beneficial to mention any experience you have with CRM software. If you don’t have direct experience, express your willingness to learn and adapt quickly.
✨Prepare for High-Volume Scenarios
Expect questions about handling high volumes of emails and calls. Prepare to discuss strategies you use to manage stress and maintain efficiency while ensuring quality customer service.
