At a Glance
- Tasks: Support the Sales Team and ensure customers have an exceptional experience from order to completion.
- Company: Dynamic company in Daventry with a focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus, private healthcare, and life assurance.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Join a team where your skills make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong administration skills required.
Daventry (car driver essential) £25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role: To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
- Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’ expectations during the process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled.
- Finalisation of projects under the guidance of Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments.
- Build excellent relationships with customers.
Experience:
- Experience in customer services.
- Knowledge of data based systems.
- Good knowledge of MS Office (essential).
- Strong Administration and customer service skills.
- Ability to work calmly in a busy environment.
- NVQ in Business Administration – desired.
Personal attributes:
- Strong communication and social skills.
- Objective-orientated.
- Strong work ethic, open and reliable.
- Outstanding organisational skills.
- Flexible approach with the ability to work on your own initiative.
Other criteria:
- Good knowledge of MS Office.
- Ability to learn and adapt to company products quickly.
Company Benefits:
- Annual Bonus.
- Annual Salary Review.
- Private Healthcare.
- Life Assurance.
- EAP.
Customer Service Administrator employer: ROSE & YOUNG RECRUITMENT LTD
As a Customer Service Administrator in Daventry, you will join a dynamic team that prioritises exceptional customer experiences and fosters strong interdepartmental relationships. Our supportive work culture encourages personal growth through ongoing training and development opportunities, while our competitive benefits package, including annual bonuses and private healthcare, ensures that you are well taken care of both professionally and personally.
Contact Details:
ROSE & YOUNG RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've handled customer challenges in the past. This will demonstrate your problem-solving abilities and commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can support our Sales Team and ensure customers have an exceptional experience!
Show Off Your Skills:Don’t forget to mention your knowledge of data-based systems and MS Office. We’re looking for someone who can handle order processing and manage customer expectations like a pro!
Be Personable:In your cover letter, let your personality shine through! We value strong communication and social skills, so share a bit about how you build relationships with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like order processing and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will highlight your ability to build relationships and manage challenges, which is crucial for this role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you stay organised in a busy environment. Share specific strategies or tools you use to manage your workload and ensure timely order processing. This will reassure the interviewer that you can handle the demands of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
