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- Tasks: Join our team as a Customer Service Administrator, handling quotes, orders, and customer support.
- Company: Be part of a forward-thinking company in Crick, Northamptonshire, known for excellent service.
- Benefits: Enjoy a salary of £28,000 - £30,000, annual bonus, and 26 days holiday plus bank holidays.
- Why this job: This role offers growth, a supportive culture, and the chance to learn technical skills.
- Qualifications: 3+ years in customer service, IT savvy, and eCommerce experience preferred; training provided.
- Other info: Work hours are 8.30am - 5.00pm with one day remote after three months.
Our highly successful and forward-thinking client is looking to recruit an additional Customer Service Executive, based at their Head office in Crick.
The customer service team are multi-disciplined, customer-driven, delivering an excellent service.
Duties:
- Compiling quotes
- Checking stock availability
- Processing customer orders onto SAP
- Internal account management
- Working closely with the Sales Manager
- Supporting the external sales force
- Liaising with worldwide manufacturing facilities
- All administration relating to the department/role
- Learn technical product knowledge
Person Specification:
- 3 years’ plus experience working in a customer service environment, ideally in a manufacturing/engineering environment
- Competent in IT including Microsoft Office 365
- Ecommerce experience
- A knowledge of SAP would be an advantage although a comprehensive training program will be provided
Salary: £28,000 - £30,000 plus Annual Bonus
Hours: 8.30am - 5.00pm with 1 hour lunch. 1 x day remote working after 3 months.
Holidays: 26 days plus bank holidays. None required to keep back for Christmas.
Generous Pension Scheme
Customer Service Administrator employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP and Microsoft Office 365, as these are key tools for the role. Consider taking online courses or tutorials to boost your confidence and demonstrate your commitment to learning.
✨Tip Number 2
Research the company’s products and services thoroughly. Understanding their offerings will not only help you in the interview but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples from your previous experience that highlight your customer service skills, especially in a manufacturing or engineering context. Be ready to discuss how you've handled challenging situations effectively.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in manufacturing or engineering environments. Use specific examples to demonstrate your skills in IT and eCommerce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with SAP and how you can contribute to the customer service team’s success.
Highlight Key Skills: In your application, emphasise your competencies in Microsoft Office 365 and any relevant customer service achievements. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially if it's in a manufacturing or engineering environment. Be ready to discuss specific examples of how you've handled customer inquiries and resolved issues.
✨Demonstrate IT Proficiency
Since the role requires competence in IT, particularly with Microsoft Office 365 and SAP, be prepared to discuss your familiarity with these tools. If you have any relevant examples of how you've used them in past roles, share those during the interview.
✨Understand the Company and Its Products
Research the company and its product offerings before the interview. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could include inquiries about the team dynamics, the training programme for SAP, or how success is measured in the customer service department. It shows you're engaged and serious about the position.
