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- Tasks: Deliver top-notch customer service and manage accounts with a dynamic team.
- Company: Join a forward-thinking company in Crick, Northamptonshire.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Other info: Flexible remote work after 3 months and excellent career development opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: 3+ years in customer service, IT savvy, and eCommerce experience preferred.
Location: Crick, Northamptonshire
Salary: £29,000 - £30,000 plus Annual Bonus
Hours: 8.30am – 5.00pm with 1 hour lunch. 1 x day per week remote working (after 3 months).
Our highly successful and forward-thinking client is looking to recruit an additional Customer Service Executive, based at their Head office in Crick. The customer service team are multi-disciplined, customer-driven, delivering an excellent service.
Duties:
- Compiling quotes
- Checking stock availability
- Processing customer orders onto SAP
- Internal account management
- Working closely with the Sales Manager supporting the external sales force
- Liaising with worldwide manufacturing facilities
- All administration relating to the department/role
- Learn technical product knowledge
Person Specification:
- 3 years’ plus experience working in a customer service environment, ideally in a manufacturing environment
- Competent in IT including Microsoft Office 365
- Ecommerce experience
- A knowledge of SAP would be an advantage although a comprehensive training program will be provided
Holidays: 26 days plus bank holidays. None required to keep back for Christmas.
Generous Pension Scheme
Customer Services Executive in Crick employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive in Crick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they’re in manufacturing. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Services Executive position. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Services Executive in Crick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Executive role. Highlight your relevant experience, especially in customer service and any specific skills that match the job description, like SAP knowledge or IT competence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience in a manufacturing environment and how you can contribute to our customer-driven team.
Showcase Your Skills: Don’t forget to showcase your skills in Microsoft Office 365 and any ecommerce experience you have. We want to see how you can hit the ground running and support our sales team effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on the company and its products. Understanding their services and how they operate will show that you're genuinely interested and prepared. Familiarise yourself with SAP and any relevant eCommerce platforms, as this could come up during your chat.
✨Showcase Your Experience
With over three years in customer service, you’ve got a wealth of experience to draw from. Prepare specific examples of how you've handled customer queries or resolved issues in the past. This will help demonstrate your problem-solving skills and ability to work under pressure.
✨Be Ready for Technical Questions
Since the role involves learning technical product knowledge, be prepared for questions that assess your ability to grasp new information quickly. Think about times when you had to learn something complex and how you approached it. This will highlight your adaptability and eagerness to learn.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for SAP, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.