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- Tasks: Manage sales orders, customer requests, and coordinate field service operations.
- Company: Join a dynamic team in Coventry with a focus on customer service.
- Benefits: Competitive salary, maternity cover, and opportunities for professional growth.
- Why this job: Be the backbone of our sales process and make a real difference.
- Qualifications: Strong communication skills and experience in sales or administration.
- Other info: Exciting environment with chances to learn and develop your career.
The predicted salary is between 21000 - 29000 £ per year.
Salary – £25,000 pro-rated
Maternity Contract – Minimum 6 months
Responsibilities:
- Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
- Receive customer requests and prepare documents related to processing returns, servicing and exchanges
- Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
- Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
- Schedule Field Service repair calls and co-ordination of Field Service Engineers
- Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
- Work with Customers and/or distributors to receive accurate account of equipment failures and provide reports to management (specific training would be given for this)
- Maintaining CRM system
- Managing and directing telephone enquiries to the correct staff resource
- Assisting with the preparation of business Key Performance Indicators (KPI)
- Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
- Organisation of refreshments and catering requirements for meetings
- Help coordinate Exhibitions, Shows or Events – attendance when necessary
- Provide other areas of administrative support and assist in the general support of the facility with tasks mutually agreed with the UK management team
Skills required:
- Strong communication skills in spoken and written English
- Clear and concise numeracy skills
- Experience in a sales office or administrative workplace
- Intermediate skills with MS Office and Excel
- Experience with ERP/CRM systems would be advantageous
- Ability to work collaboratively to achieve defined business outcomes
- NVQ Level 3/4 in Business Administration or similar would be advantageous
- Ideally (though not essential) from a manufacturing or technical background
- Good PC and organisational skills
Sales & Service Administrator in Coventry employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Administrator in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales & Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales and service administration. Think about how your skills with MS Dynamics and CRM systems can shine through. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills, especially if you’re keen on working in a collaborative environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Sales & Service Administrator position.
We think you need these skills to ace Sales & Service Administrator in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales & Service Administrator role. Highlight your experience with sales order processing and any relevant skills in MS Dynamics or CRM systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it clear and concise, just like we like our communication.
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use proper grammar and structure, and don’t hesitate to showcase any relevant experiences where you’ve excelled in communication.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Make sure you understand the job description inside out. Familiarise yourself with MS Dynamics and any relevant ERP/CRM systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in a sales or administrative context.
✨Be Ready for Scenario Questions
Expect questions about handling customer requests, processing returns, or managing stock levels. Think of specific situations from your past experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to discuss how you've worked with others to achieve goals. Highlight any experiences where you’ve coordinated with teams or supported colleagues, as this will show you’re a team player.
