At a Glance
- Tasks: Handle calls and emails, helping customers secure payments and manage arrears.
- Company: Join a dynamic team in Coleshill with a focus on customer service.
- Benefits: Competitive salary, Monday to Friday hours, and ongoing training opportunities.
- Other info: A supportive environment that encourages personal growth and teamwork.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in collections or credit control, with strong negotiation and IT skills.
The predicted salary is between 28000 - 30000 € per year.
Hours – 9 – 5 pm (Monday – Friday)
Salary range £28,000 - £30,000 per annum
JOB RESPONSIBILITIES
- Dealing with a high volume of calls, letters, text messages and emails
- Communicating with customers
- Working with customers and business partners to secure payments
- Ensuring all arrears are kept to a minimum
- Understanding the financial circumstances and requirements of the customer and working with the customer to identify a solution
- Building rapport and strong relationships providing a quality-oriented, highly customer-focused service
COMPLIANCE, TRAINING DEVELOPMENT REQUIREMENTS
- Keep up to date with compliance regulation updates
- Attend and/or complete any mandatory training courses stipulated by the Company
- Lead by example and embed the conduct rules in every aspect of your work
- Identify and approve relevant training opportunities
EXPERIENCE/PERSON SPECIFICATION
- Experience within a collections and/or credit control environment
- Excellent telephone and negotiation skills
- Excellent written and verbal communication skills
- Proficiency in IT software packages
- Confidence, resilience and strong team-working skills
- A driven approach
Collections Advisor employer: ROSE & YOUNG RECRUITMENT LTD
As a Collections Advisor in Coleshill, you will join a dynamic team that values customer relationships and prioritises employee development. Our supportive work culture fosters growth through ongoing training opportunities, ensuring you stay compliant and excel in your role. With a competitive salary and a focus on work-life balance, we offer an environment where you can thrive both personally and professionally.
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a Collections Advisor with them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers regularly, role-play different scenarios with friends or family. This will boost your confidence and help you handle calls and emails like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in collections and credit control. We want to see how your skills match the job description, so don’t be shy about showcasing your excellent communication and negotiation skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Share specific examples of how you've built rapport with customers and secured payments in the past.
Showcase Your IT Skills:Since proficiency in IT software is key, mention any relevant tools or systems you’ve used in previous roles. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common challenges in collections and think about how you would handle them. This will show that you're proactive and ready to tackle the job.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in tricky situations. This will highlight your negotiation skills and ability to build rapport.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've helped customers find solutions to their financial issues. Be ready to discuss these examples during the interview, as they will illustrate your understanding of customer needs and your ability to work collaboratively towards a resolution.
✨Stay Updated on Compliance
Brush up on compliance regulations relevant to collections before your interview. Being knowledgeable about these regulations shows that you take the role seriously and are committed to maintaining high standards in your work.
