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- Tasks: Handle calls, emails, and messages to secure payments and support customers.
- Company: Join a dynamic team focused on customer service and financial solutions.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for training.
- Other info: Fast-paced environment with a focus on teamwork and personal growth.
- Why this job: Make a difference by helping customers while developing your negotiation skills.
- Qualifications: Experience in collections or credit control with strong communication skills.
Hours: 9 – 5 pm (Monday – Friday)
Salary range: £28,000 - £30,000 per annum
JOB RESPONSIBILITIES
- Dealing with a high volume of calls, letters, text messages and emails
- Communicating with customers
- Working with customers and business partners to secure payments
- Ensuring all arrears are kept to a minimum
- Understand the financial circumstances and requirements of the customer and work with the customer to identify a solution
- Building rapport and strong relationships providing a quality-oriented, highly customer-focused service
COMPLIANCE, TRAINING & DEVELOPMENT REQUIREMENTS
- Keep up to date with compliance regulation updates
- Attend and/or complete any mandatory training courses stipulated by the Company
- Lead by example and embed the conduct rules in every aspect of your work
- Identify and approve relevant training opportunities
EXPERIENCE/PERSON SPECIFICATION
- Experience within a collections and/or credit control environment
- Excellent telephone and negotiation skills
- Excellent written and verbal communication skills
- Proficiency in IT software packages
- Confidence, resilience and strong team-working skills
- A driven approach to your work, in a fast-paced and collaborative environment
Collections Advisor in Coleshill employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Coleshill
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a high volume of calls and emails, role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Collections Advisor in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight your experience in collections and credit control, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your ability to build rapport with customers and how you handle high-pressure situations.
Showcase Your IT Skills: Since proficiency in IT software packages is key, make sure to mention any relevant software you’ve used in previous roles. We want to see that you’re tech-savvy and ready to hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with common challenges in collections and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the job.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice your telephone and negotiation skills. You could even role-play with a friend or family member. Being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Show Your Customer Focus
Be prepared to discuss how you've built rapport with customers in the past. Think of specific examples where you’ve successfully resolved issues or secured payments. This will demonstrate your customer-oriented approach and ability to work collaboratively.
✨Stay Updated on Compliance
Brush up on compliance regulations relevant to the collections industry. Showing that you’re knowledgeable about these updates will highlight your commitment to maintaining high standards and your readiness to lead by example in the workplace.