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For Companies At a Glance
- Tasks: Lead a dynamic team of engineers and improve service operations daily.
- Company: Join a supportive team in a growing business based in Banbury.
- Benefits: Competitive salary, 25 days annual leave, and a friendly work environment.
- Why this job: Make a real impact while developing your leadership skills in a thriving industry.
- Qualifications: Experience managing engineering teams and strong communication skills required.
- Other info: Opportunity for professional development and process improvement.
The predicted salary is between 32000 - 36000 £ per year.
Overview
Location: Banbury, Oxfordshire
The Role: Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency.
Responsibilities
- Leadership and People Management
- Line manage and develop a team of 16 field-based Service Engineers
- Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing
- Conduct regular performance reviews, one-to-ones and team meetings
- Handle employee relations matters including absence management, disciplinaries and grievances
- Identify training needs and support professional development across the team
- Review and streamline service processes to improve efficiency and customer satisfaction
- Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation
- Analyse service data and KPIs to identify trends and drive continuous improvement
- Ensure service level agreements are met for both direct customers and distribution partners
- Manage escalated technical and customer service issues
- Maintain high standards of service quality and technical accuracy
- Ensure compliance with health and safety requirements for field operations
- Work with the team to maintain accurate records and documentation
About You
Essential
- Proven experience managing field-based or mobile engineering teams
- Strong people management skills with experience of performance management and employee relations
- Track record of process improvement and operational efficiency gains
- Excellent organisational and prioritisation skills
- Strong communication skills, both written and verbal
- Proficient with IT systems and comfortable working with service management software
Desirable
- Experience in the automotive industry
- Technical background in electronics, calibration or diagnostic equipment
- Experience working with distribution partner relationships
What Our Client Offers
- Salary: £38,000 - £42,000 per annum, depending on experience
- Annual leave: 25 days plus bank holidays
- Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30
- Office-based role in Banbury with a friendly, supportive team
- Opportunity to make a real impact on a growing business
Service Manager in Banbury employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service operations and think about how your experience can improve their processes. We want you to walk in there confident and ready to show them why you’re the perfect fit!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams, handled performance reviews, and improved operational efficiency. We believe that demonstrating your people management prowess can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any process improvements you've implemented in previous jobs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've managed teams and improved operations, and don’t forget to show your enthusiasm for the role!
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Make sure you understand the role of a Service Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing teams and improving processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your capability in leadership and people management, which is crucial for this role.
✨Be Ready to Discuss Process Improvements
Think about specific instances where you've streamlined processes or enhanced customer satisfaction. Be ready to discuss the challenges you faced and how you overcame them. This will highlight your problem-solving skills and your ability to drive continuous improvement, which is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's current challenges in service operations or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
