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- Tasks: Coordinate with engineers and customers, manage inquiries, and handle invoicing.
- Company: Friendly team in a fast-paced environment focused on customer service.
- Benefits: Competitive salary, bonus potential, 25 days leave, and bank holidays.
- Other info: Great opportunity for growth in a dynamic work setting.
- Why this job: Join a supportive team and make a difference in customer satisfaction.
- Qualifications: Customer service experience, preferably in automotive or technical parts.
Our client is seeking to find a friendly, outgoing, organised Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.
- Responsible for a team of engineers, usually 2-4 depending on experience.
- Responding to customer inquiries and keeping them up to date with progress.
- Arranging annual and bi-annual callouts for routing calibration for equipment.
- Assist the engineers with diary management, and routing and ensure you communicate as a team.
- Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
- 60% telephone liaison, 40% invoicing.
- Complete administration of engineer reports and customer invoicing within 48 hours.
- Ensure the CRM system is kept accurate and up to date. Update the customer database, gather further details for customer records.
- Monitor the department email inbox and respond to customers based on the urgency.
Skills required:
- Experience within Customer Services essential.
- Preference given to those from an Automotive background (Service Advisor).
- Preference given to those with technical parts experience.
- Excellent telephone manner.
- Preference given to those with experience with Customer Services or Service Co-ordination or Service Administration.
- Strong attention to detail.
- Team player, keen to work within a small friendly fast-paced team.
- Good MS Office skills.
We offer 25 days of annual leave, plus 8 bank holidays. Working hours are 08:30 - 17:00 Mon to Thu and 08:30 - 16:30 Fri. (1 hour for lunch)
Service Advisor in Banbury employer: Rose & Young Recruitment Ltd
Contact Detail:
Rose & Young Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Banbury
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone liaison, make sure you’re comfortable chatting with customers. Role-play with a friend to nail that friendly, outgoing vibe they’re looking for.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep everything on track. Use examples from past experiences to demonstrate your ability to juggle multiple responsibilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see you succeed!
We think you need these skills to ace Service Advisor in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant automotive background to catch our eye!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the Service Advisor role. Let us know how you can contribute to our small team.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked closely with others, especially in fast-paced environments. This will help us see how you fit into our friendly team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Rose & Young Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your customer service experience, especially if you've worked in the automotive sector. Be ready to share specific examples of how you've handled customer inquiries and resolved issues in the past.
✨Show Off Your Team Spirit
Since this role involves working closely with engineers and customers, highlight your teamwork skills. Think of instances where you collaborated effectively with others to achieve a common goal, and be prepared to discuss them.
✨Master the Art of Communication
With 60% of the job involving telephone liaison, practice your phone etiquette. Be clear, friendly, and professional in your responses. You might even want to do a mock call with a friend to get comfortable!
✨Get Organised
This role requires strong organisational skills, so come prepared to discuss how you manage your time and tasks. Mention any tools or methods you use to keep track of appointments, customer records, and engineer schedules.