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For Companies At a Glance
- Tasks: Lead and develop a dynamic team of field engineers and service coordinators.
- Company: Join a supportive and growing business in Banbury, Oxfordshire.
- Benefits: Competitive salary, 25 days annual leave, and a friendly office environment.
- Why this job: Make a real impact by improving processes and driving operational efficiency.
- Qualifications: Experience in managing engineering teams and strong people management skills.
- Other info: Enjoy a collaborative atmosphere with opportunities for professional development.
The predicted salary is between 38000 - 42000 £ per year.
Location: Banbury, Oxfordshire
The Role
Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency.
Responsibilities
- Leadership and People Management
- Line manage and develop a team of 16 field-based Service Engineers
- Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing
- Conduct regular performance reviews, one-to-ones and team meetings
- Handle employee relations matters including absence management, disciplinaries and grievances
- Identify training needs and support professional development across the team
- Operations and Process Improvement
- Review and streamline service processes to improve efficiency and customer satisfaction
- Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation
- Analyse service data and KPIs to identify trends and drive continuous improvement
- Ensure service level agreements are met for both direct customers and distribution partners
- Manage escalated technical and customer service issues
- Quality and Compliance
- Maintain high standards of service quality and technical accuracy
- Ensure compliance with health and safety requirements for field operations
- Work with the team to maintain accurate records and documentation
About You
Essential
- Proven experience managing field-based or mobile engineering teams
- Strong people management skills with experience of performance management and employee relations
- Track record of process improvement and operational efficiency gains
- Excellent organisational and prioritisation skills
- Strong communication skills, both written and verbal
- Proficient with IT systems and comfortable working with service management software
Desirable
- Experience in the automotive industry
- Technical background in electronics, calibration or diagnostic equipment
- Experience working with distribution partner relationships
What Our Client Offers
- Salary: £38,000 - £42,000 per annum, depending on experience
- Annual leave: 25 days plus bank holidays
- Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30
- Office-based role in Banbury with a friendly, supportive team
- Opportunity to make a real impact on a growing business
Field Service Manager - Office Based in Banbury employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager - Office Based in Banbury
✨Tip Number 1
Networking is key! Reach out to your connections in the industry, attend local events, or join relevant online groups. You never know who might have a lead on that perfect Field Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Be ready to discuss how your experience aligns with their needs, especially around process improvement and team management.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've developed teams and improved operational efficiency in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Manager - Office Based in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and people management skills, as well as any process improvement achievements you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Manager role. Share specific examples of how you've managed teams and improved operations in the past. We love a good story that showcases your skills!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a straightforward approach that gets to the point while still being engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know Your Stuff
Make sure you understand the role of a Field Service Manager inside out. Brush up on your knowledge of managing field-based teams, service processes, and operational efficiency. Being able to discuss specific examples from your past experience will show that you're not just familiar with the responsibilities but have successfully handled similar challenges.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to talk about your leadership style. Think of examples where you've developed team members or improved performance. Highlight how you handle employee relations and any training initiatives you've implemented. This will demonstrate your capability to manage and inspire a team effectively.
✨Be Data-Driven
The job requires analysing service data and KPIs, so come ready to discuss how you've used data to drive improvements in previous roles. Share specific metrics you've worked with and how you’ve used them to enhance customer satisfaction or operational efficiency. This shows you’re not just about gut feelings but rely on solid evidence to make decisions.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company’s service operations and their expectations for the role. Ask about their current challenges and how they envision the Field Service Manager contributing to solutions. This not only shows your interest but also helps you gauge if the company is the right fit for you.
