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- Tasks: Lead a team to deliver top-notch customer service and manage order processing.
- Company: Join a forward-thinking company known for its excellent reputation and innovative approach.
- Benefits: Enjoy a competitive salary, great benefits, and flexible working options.
- Why this job: Be part of a dynamic team that values customer relationships and personal development.
- Qualifications: Experience in team management and exceptional customer service skills are essential.
- Other info: Car driver essential; this is a permanent role based in Rugby.
Rugby (Car driver essential) £32,000 - £38,000 per annum + Excellent Company Benefits + Flexibility Permanent
Purpose of Role: Overseeing a small team within the Outbound Customer Services, to ensure customers receive an exceptional service.
Duties:
- Overseeing a team of 4 Customer Services Administrators
- Involved in Recruitment/Training/Onboarding/Motivation of staff
- Conduct staff appraisals for development.
- Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
- Managing escalation of queries, more complex issues and complaints.
- Pro-active to resolve challenges for customers.
- Build excellent relationships with customers.
- Finalisation of projects working with the Sales Team.
- Adhering to company processes and procedures.
- Develop good working relationships with Sales, Logistics and Accounts Departments
- Working closely with the Senior Management Team.
Experience:
- Previous experience managing a team.
- Ability to motivate and lead a team.
- Exceptional Customer Services skills.
- Knowledge of CRM systems.
- Good knowledge of MS Excel.
- Strong Customer Service and Administration skills
- Business Acumen.
- Excellent communication skills.
- Ability to multi-task and work within a fast paced/ever changing environment.
- Flexible/Adaptable
Our client, a highly regarded, forward-thinking company, offers an excellent package, company benefits and flexibility.
Assistant Customer Services Manager - Outbound employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Services Manager - Outbound
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes our client a forward-thinking company will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated and developed a team, as this is crucial for the Assistant Customer Services Manager position.
✨Tip Number 3
Brush up on your CRM and MS Excel skills. Since these are essential for the role, demonstrating your proficiency in these areas during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you've handled customer complaints and escalations in the past. Sharing specific instances where you've successfully resolved issues will show your capability in managing complex situations effectively.
We think you need these skills to ace Assistant Customer Services Manager - Outbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and resolve customer issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience with CRM systems and your exceptional customer service skills.
Showcase Leadership Experience: Emphasise any previous roles where you managed a team or were involved in recruitment and training. Provide concrete examples of how you motivated staff and handled complex customer queries.
Highlight Flexibility and Adaptability: Given the fast-paced nature of the role, mention instances where you successfully adapted to changing circumstances or resolved challenges proactively. This will demonstrate your suitability for the dynamic environment.
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Showcase Your Leadership Skills
As an Assistant Customer Services Manager, you'll be overseeing a team. Be prepared to discuss your previous experience in managing teams, how you motivate staff, and any successful strategies you've implemented to enhance team performance.
✨Demonstrate Exceptional Customer Service
This role requires strong customer service skills. Prepare examples of how you've handled complex customer queries or complaints in the past, showcasing your ability to resolve issues proactively and maintain excellent relationships with customers.
✨Familiarise Yourself with CRM Systems
Knowledge of CRM systems is essential for this position. Brush up on your understanding of these systems and be ready to discuss how you've used them in previous roles to improve customer interactions and streamline processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability in a fast-paced environment. Think of specific situations where you've successfully navigated challenges and be ready to share those experiences.
