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- Tasks: Coordinate parts and provide top-notch technical support to customers.
- Company: Leading manufacturing firm focused on exceptional aftersales service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a team that values customer experience and technical excellence.
- Qualifications: Experience in aftersales service and strong communication skills required.
- Other info: Collaborative team atmosphere with potential for career advancement.
The predicted salary is between 29000 - 40600 £ per year.
Our client is committed to creating and operating a first-class technical and aftersales service to its customers. Machines will be repaired fast, reliably and safely, and communication to customers will be timely and of high quality. The aftersales service will impress all who visit and will be an asset to the company.
- Target SLA - 80% of warranty machines at our client's premises for less than 48 hours.
- A key role in providing the highest quality after-sales service and related technical service to our client's customer base.
- The main focus is the customer experience from Aftersales repair, machine calibration, software maintenance, and other technical support.
Working Relationships:
The role is positioned alongside a team of Aftersales Engineers and effective integration with these colleagues is key. The position reports to the UK Aftersales Manager and will involve regular contact with technical colleagues in France as well as all members of the UK team. Externally the position will require daily contact with distributors and end users.
Technical support:
- Provide fault-finding and technical support to customers over phone and email.
- Advise customers on the best course of action to resolve technical issues.
- Liaising with Aftersales or Sales Engineers.
- Liaising with customers to return machines for repair.
- Organise Couriers for collection of machines from customer sites.
- Quote and sell replacement parts.
- Liaise with the sales team or escalate issues with management as and when required.
- Liaise with our After Sales in France.
Reporting:
- Review data and produce regular reporting for team and management.
- Flag up problematic machines.
Workshop organisation:
- Manage Spare Parts Store.
- Maintain stock of key parts.
- Re-organise the area when needed.
- Ensure stock coming in or out is recorded correctly.
- Manage stock of loan machines.
- Record and follow-up shipment of machines out for loan.
- Replace / add machines to loan fleet when needed.
- Booking in and out of Customer Machines.
- Issue and process repair quotations.
Calibration:
- Calibrate relevant equipment prior to sale.
Software Management:
- Control the implementation of software updates.
- Update new machines in stock and demo machines.
- Ensure Aftersales machines are updated.
Other Technical:
- Provide technical support to the Sales Teams for pre-sale product knowledge and occasional training.
- Ensuring Health & Safety policies are adhered to at all times.
Skills required:
- After Sales Service experience.
- Manufacturing experience.
- Previous Customer Services experience.
- Previous experience within Technical Parts or Tooling Industry.
- Good MS Office skills.
- Excellent communication skills.
Parts Co-ordinator in Rugby employer: ROSE & YOUNG RECRUITMENT LTD
Contact Detail:
ROSE & YOUNG RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Co-ordinator in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their aftersales service and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate, but someone who genuinely cares about their customer experience.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and technical teams, being able to convey information clearly is key. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Parts Co-ordinator in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Co-ordinator role. Highlight your after-sales service experience and any relevant technical skills. We want to see how your background fits with our commitment to high-quality customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with customers and colleagues, make sure to showcase your excellent communication skills in your application. We appreciate clarity and professionalism, so keep it friendly yet concise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Parts Co-ordinator position. Plus, it’s super easy!
How to prepare for a job interview at ROSE & YOUNG RECRUITMENT LTD
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their commitment to aftersales service and how they operate. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, prepare examples from your past work where you provided excellent customer service. Highlight situations where you resolved issues quickly and effectively, as this will demonstrate your ability to meet their target SLA.
✨Brush Up on Technical Knowledge
Given the technical nature of the Parts Co-ordinator role, be ready to discuss your experience with fault-finding and technical support. Familiarise yourself with common issues in the manufacturing and tooling industry, so you can speak confidently about how you'd handle them.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for reporting, or how they manage stock levels. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
