Purpose of Role:
To support the Sales Team toensure that customers receive an exceptional experience from order to projectcompletion
Duties:
- Responsible for orderprocessing - ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’expectations during the process and project closure phase.
- To resolve challenges forcustomers when orders cannot be fulfilled.
- Finalisation of projectsunder the guidance of Sales Team.
- Adhering to companyprocesses and procedures.
- Develop good workingrelationships with Sales, Logistics and Accounts Departments
- Build excellentrelationships with customers.
Experience
- Experience in customerservices
- Knowledge of data basedsystems
- Good knowledge of MS office (essential)
- Strong Administration and customer serviceskills
- Ability to work calmly in a busy environment
- NVQ in Business Administration – desired
Personal attributes
- Strong communication andsocial skills
- Objective-orientated
- Strong work ethic, open andreliable
- Flexibleapproach with the ability towork on your own initiative
Other criteria
- Good knowledge of MS office
- Ability to learn and adaptto company products quickly
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Customer Services Administrator Daventry circa £25000 - £27000 per annum Plus Benefits Plus Bon[...] employer: Rose & Young Recruitment Limited
Rose & Young Recruitment Limited is an attractive employer due to its focus on the education sector, offering specialized roles that cater to professionals with relevant qualifications. The company promotes a culture of accuracy and confidentiality, ensuring high-quality service delivery. Employees enjoy competitive salaries and opportunities for professional growth.
Contact Details:
Rose & Young Recruitment Limited Recruitment Team
