Rose Communication Group Ltd is a leading company in the communications industry, committed to delivering exceptional service and innovative solutions. Administrative duties to support the Billing Team General office administrative duties Ensuring a smooth billing process for new RCG customers and connections Communications via phone calls, email, and post Entering customer information in our databases Providing professional customer service for all billing queries Supporting the billing and mobile or telecoms processes Assisting with parcels, packaging, and shipping Escalating queries and concerns when necessary Ensuring all procedures are compliant Completing various ad hoc projects and tasks as assigned Assist with customer payments and account balances High attention to detail Ability to work under pressure Confident and professional verbal and written communication Good telephone manner Flexible attitude and a good team player Ability to multitask and prioritise workload Strong organisational and planning skills Ability to maintain confidentiality Excellent IT skills, specifically Microsoft Excel, Outlook and Word Proficiency in English grammar, as well as strong written and verbal skills Competitive salary with annual KPIs Opportunity to play a key role in driving business growth A collaborative and dynamic working environment Employee Benefit schemes: Healthcare plans Discounted Hardware, Mobile and Broadband Income Protection Life Assurance Holiday Advantage Schemes And many more! - Hours: Monday - Friday: 9:30 AM – 6:00 PM TPBN1_UKTJ
Billing Administrator
