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- Tasks: Lead daily operations at a historic venue, ensuring exceptional guest experiences and financial sustainability.
- Company: Rose Castle, a unique venue blending hospitality with peace and reconciliation initiatives.
- Benefits: Opportunity to shape team culture and contribute to meaningful global missions.
- Why this job: Make a real impact in hospitality while promoting peace and reconciliation.
- Qualifications: Experience in hospitality management, strong leadership, and financial acumen required.
- Other info: Flexible hours, including evenings and weekends, in a dynamic and mission-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
Rose Castle is a historic venue located three miles outside Dalston, Cumbria, offering a unique blend of hospitality and peace & reconciliation programmes. Established as a centre of international influence, the castle provides exclusive use bookings for weddings, corporate events and family gatherings, while hosting the Rose Castle Foundation’s reconciliation initiatives.
The General Manager will oversee all day-to-day operations, ensuring financial sustainability and a mission-aligned guest experience. The position balances strategic leadership with hands-on operational presence.
- Hospitality Operations – Manage accommodation, events, catering and guest services, delivering high-standard service across all event styles.
- Team Leadership & Culture – Inspire and develop a dedicated, collaborative team that upholds heritage values and operational excellence.
- Financial Management – Develop budgets, monitor expenditure and implement revenue strategies to support both financial viability and mission goals.
- Technology & Systems Management – Leverage property management systems (e.g., MEWS), CRM (e.g., HubSpot) and other hospitality software to optimise operations and guest experience.
- Partnership Stewardship – Collaborate with the Rose Castle Foundation to support reconciliation programmes and weave Foundation activities into commercial operations.
- Strategic Planning – Contribute to long-term strategy, aligning operational decisions with the castle’s vision and custodianship ethos.
- Guest Experience & Safety – Uphold the highest standards of hospitality, safety and operational efficiency, driving continuous improvement.
Experience
- Proven experience managing a diverse hospitality venue, from fine dining to informal catering.
- Strong understanding of culinary standards, service delivery and guest experience across multiple price points.
- Demonstrated knowledge of hospitality technology – property management, CRM, POS and rota management.
- Financial acumen with budgeting, forecasting and revenue management across varied offerings.
- Ability to build and lead high-performing teams adaptable to different service requirements.
- Experience in events management, guest services or retreat operations with varied hospitality demands.
- Excellent interpersonal and communication skills.
- Passion for peacebuilding, reconciliation or mission-driven work is strongly preferred.
- Flexibility to work extended hours, including evenings and weekends when required.
Personal Attributes
- Mission-oriented, collaborative and adaptable leader balancing strategic thinking with practical presence.
- Technologically confident with enthusiasm for innovative systems to improve operations and guest experience.
- Versatile and comfortable moving between formal and informal contexts, maintaining quality and warmth throughout.
- Detail-oriented yet strategic, balancing day-to-day operations with long-term vision.
- Understanding of family-owned business dynamics and effectiveness within a custodianship model.
- Capable of holding creative tension between commercial imperatives and mission integrity.
- Resilient, proactive and solution-focused with strong problem-solving abilities across diverse situations.
- Warm, approachable and capable of creating an exceptional guest experience regardless of the event formality.
This is a unique opportunity to lead a historic centre that blends hospitality with meaningful purpose. The General Manager will shape both the guest experience and team culture, ensuring long-term sustainability while advancing global peace and reconciliation.
How to Apply
Applications are best initiated via the application form below. Please submit your CV and a short cover letter detailing your experience and interest in this role.
For any questions, email.
Application Questions
- How would you balance the commercial opportunities of this role while safeguarding the mission integrity of the Rose Castle Foundation?
- How would you increase revenue at Rose Castle?
- Describe how your leadership style will support a positive team dynamic and culture.
APPLY FOR \'GENERAL MANAGER\' in London employer: Rose Castle Company Limited
Contact Detail:
Rose Castle Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land APPLY FOR \'GENERAL MANAGER\' in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get an interview, treat it like a chance to showcase your personality and passion for hospitality. Be prepared to discuss how your experience aligns with the role at Rose Castle, and don’t forget to highlight your love for peacebuilding and reconciliation.
✨Tip Number 3
Research is key! Dive deep into Rose Castle’s mission and values. Understand their approach to hospitality and reconciliation. This knowledge will not only help you in interviews but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t forget to tailor your CV and cover letter to reflect how you can contribute to both the operational excellence and mission-driven work at Rose Castle.
We think you need these skills to ace APPLY FOR \'GENERAL MANAGER\' in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for hospitality and peacebuilding, and how your experience aligns with the mission of Rose Castle. Keep it concise but impactful!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to showcase your relevant experience in managing diverse hospitality venues and your financial acumen. We want to see how you can bring value to our team!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. How do you inspire and develop teams? Share specific examples that demonstrate your ability to create a positive team culture and drive operational excellence.
Be Ready for Thought-Provoking Questions: Prepare for the application questions by thinking deeply about how you would balance commercial opportunities with mission integrity. We’re looking for innovative ideas, so don’t hold back on sharing your vision!
How to prepare for a job interview at Rose Castle Company Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Rose Castle thoroughly. Understand its history, mission, and the unique blend of hospitality and peace initiatives it offers. This knowledge will not only impress the interviewers but also help you articulate how your experience aligns with their values.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach in detail. Think about examples from your past where you've inspired a team or navigated challenges. Highlight how your style fosters collaboration and aligns with the mission-driven culture they’re looking for.
✨Demonstrate Financial Acumen
Since financial management is key for this role, come ready to discuss your experience with budgeting and revenue strategies. Prepare specific examples of how you've successfully managed finances in previous roles, and be ready to suggest ideas on how to increase revenue at Rose Castle.
✨Engage with Their Mission
Express your passion for peacebuilding and reconciliation during the interview. Share any relevant experiences that demonstrate your commitment to these values. This will show that you’re not just interested in the operational side but are genuinely invested in the mission of the Rose Castle Foundation.
