Location: Northwest - Roq is a remote-first company; however, we will require you to work on-site at our Chorley office on a frequent, ad-hoc basis
Contract: Permanent
Why join Roq?
Roq is changing the way the world thinks about quality. We want people to think and act differently about how quality is embedded into organisations so they can deliver complex technology change with confidence. As a consultancy business, our work is varied and impactful. You’ll have the opportunity to partner with a range of clients, navigate different industries, and collaborate with diverse stakeholder groups. No two engagements are the same, and you’ll be encouraged to bring fresh thinking, adaptability, and curiosity to every project. You may occasionally travel to client sites, strengthening relationships and seeing the real-world impact of your work. Everything we do is driven by our brilliant people and our core values: Straight Talking, Passionate, Excellence, and Commitment. If you want to make a real impact, grow your career, and work with a team that cares, Roq could be the place for you.
About the role
As Sales & Delivery Coordinator, you will play a key role in supporting effective sales and delivery operations, service governance, operational coordination and delivery assurance across client programmes and projects. You will collaborate closely with the Sales and Delivery teams to ensure activities are coordinated effectively and executed in line with organisational expectations, governance standards and leadership priorities.
You will support the preparation, coordination and tracking of sales and delivery activity, enabling smooth operations by maintaining accurate systems and reporting, supporting governance and scheduling, coordinating stakeholder engagement, and ensuring commercial and delivery artefacts and documentation are maintained to a high standard.
The role has a broad operational remit spanning client governance, commercial administration, sales and delivery systems, workforce planning, recruitment triggers, assignment confirmation and onboarding.
What you’ll be doing
Administration, Contracts & Documentation
- Coordinate the preparation, review, approval, storage and renewal of Statements of Work, associate contracts and supporting commercial paperwork.
- Maintain accurate and current Roq Profiles and other sales and delivery documentation.
- Support the review of client invoices against Statements of Work, approved absences and resource allocations, resolving discrepancies before approval.
- Maintain schedules, action logs, records and governance documentation, ensuring updates are accurate, timely and appropriately controlled.
- Collaborate with Sales, Delivery and business support teams to progress approvals, actions and documentation within agreed timescales.
Systems, Data & Reporting
Maintain
- Sales and Delivery systems, ensuring information is accurate, complete, timely and usable.
- Update Kantata and HubSpot daily so resource, assignment, forecast and delivery information remains current.
- Monitor data hygiene, follow up gaps and inconsistencies, and promote consistent system use across Sales and Delivery.
- Align Kantata and HubSpot, supporting data for the weekly IPT report, resolving discrepancies and coordinating timely updates from accountable stakeholders.
- Maintain dashboards and reports that provide trusted visibility of pipeline, assignments, capacity, performance, progress and risks.
People Assignment Responsibilities
- Coordinate resource assignments and forecasting with the Chief Delivery Officer, Client Support Managers, Lead Consultants and relevant Sales and Delivery stakeholders.
- Review demand, capability and capacity, identify recruitment triggers and initiate recruitment activity where required.
- Confirm agreed assignments, communicate decisions, update relevant systems and coordinate assignment onboarding before mobilisation.
- Review and approve absence requests for delivery resources, considering client commitments, capacity and operational coverage, and maintain accurate records.
- Support effective handovers and resolve assignment, availability and onboarding dependencies promptly.
Client Onboarding, Transition & Checklists
- Coordinate client onboarding and transition activities across Sales, Delivery, client stakeholders and business support functions.
- Produce, govern and maintain client checklists, ensuring requirements, controls, owners and actions are clear and progressed.
- Coordinate required documentation, systems access, governance activities and handover actions to support effective mobilisation or transfer of service.
- Track readiness, dependencies and outstanding actions, escalating risks that may affect onboarding or transition.
Internal Auditing & Continuous Improvement
- Plan and undertake assigned internal audits in line with the internal audit schedule and agreed scope.
- Gather and retain objective evidence, document findings clearly and communicate outcomes to relevant process owners.
- Track corrective actions, observations and improvement opportunities through to agreed completion and elevate overdue actions.
- Use audit findings and operational insight to identify opportunities to improve controls, documentation, systems and ways of working.
What we're looking for
PASSIONATE: You’re proactive, collaborative and enjoy helping Sales and Delivery run smoothly. You take pride in keeping things organised and making it easier for others to succeed.
EXCELLENCE: You’re highly organised, detail focused and confident managing competing priorities. You communicate well, have strong Microsoft Office skills and understand the importance of accurate data, reliable reporting and well-maintained business systems.
COMMITMENT: You take ownership and follow things through. You’re reliable, comfortable working independently and make sure actions, documentation and systems are accurate, up to date and completed on time.
STRAIGHT TALKING: You communicate clearly and confidently with stakeholders at all levels. You ask questions, follow up when needed and raise gaps, risks or issues early so they can be dealt with.
Roq benefits package
We genuinely invest in our people, in their wellbeing, careers, and life outside of work. Here’s a snapshot of what you can look forward to when you join us:
- Career Support Manager to guide your journey
- Priority for internal promotions - we love to promote from within, helping you climb the career ladder!
- Skills, Accelerated, Learning and Development (SALaD) Days – inspiring training days for all employees.
- Ongoing training, coaching and professional development
Health, Wellbeing & Financial Support
- Perkbox discounts, vouchers, and amazing freebies
- Healthcare Cash Plan – get support for a variety of healthcare costs including money towards dentistry, eyecare and discounted gym memberships
- Employee Assistance Programme
- Enhanced sick pay increasing with service
- Enhanced maternity & paternity pay
- Life assurance & income protection
- Enhanced pension (Roq pays up to 6%)
Work–Life Balance & Time Off
- Enhanced annual leave rising to 30 with service
- Buy & sell annual leave scheme
- Community Day (extra day to volunteer)
- Anniversary Awards worth up to £750
- Regular company events and socials
These benefits apply to eligible permanent employees — ask us for full details.
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