Business Operations Executive

Who we are Mother Root is the Ginger non‑alcoholic aperitif. We harness the power of apple cider vinegar to serve up a dose of good feelings. Our mission is to redefine what it means to drink well and feel good - with drinks that are complex, delicious and rooted in nature. Fresh from securing three offers on BBC Dragons’ Den, we’re on an exciting growth journey — scaling from a £7m brand today towards £50m+ in the years ahead, with 230% year‑on‑year growth already underway. With our small but mighty team, we’re building one of the UK’s fastest‑growing non‑alcoholic brands, both online and in retail. We’re bold, inclusive and ambitious. We value creativity, curiosity and collaboration — and we believe work should be joyful, purposeful and full of flavour.

The Role You’ll be the right hand to our Business Operations Lead and the engine behind “how we work” at Mother Root. This is a brand‑new role in a brand‑new function, which means two things: real ownership from day one, and a genuine path to grow with us. There’s a real opportunity for the right person to grow as the team scales, so if you want to learn the craft of business operations, with hands‑on coaching and support as you grow, this could be for you. You’ll sit in the Business Ops team alongside our Office Manager & Team Coordinator. The Business Ops Lead sets the direction, standards and priorities; you’ll help bring them to life, supporting the team across systems, training, tooling, and AI‑enabled ways of working so we can all move faster with less friction. It’s a hands‑on operator role for someone who thinks in systems, enjoys Notion, and is curious about AI (you don’t need to be an expert, but you’ve experimented with AI tools and want to learn more).

What You’ll Do You’ll own:

• The Ways of Working Log - keep it tidy and up to date, run regular reviews, ensure actions are delegated to the right owners and followed through
• Notion support for the team - be the first port of call for questions, keep team training current as things evolve, support colleagues with building pages and databases, and help keep our workspace healthy
• Tech stack - auditing our tech stack database, keeping it accurate, and helping ensure access is correct across the business

You’ll support the Business Ops Lead with:

• Improving our Notion workspace - database hygiene, structure, permissions, templates, and "single source of truth" standards
• Knowledge management - keeping the SOP library current with lightweight governance (review cadence, archiving old docs)
• Meeting practices - supporting the team to run better meetings: improving recurring meeting structures, building templates and tools for agendas and embedding good habits so teams can run them well themselves (rather than us running them on their behalf)
• Notion onboarding & training delivery - bite‑size sessions, refreshers, and docs for new starters and the wider team
• Maintaining our core business operating system - workflows, SOPs, dashboards, meeting rhythms and decision logs so nothing slips
• Driving AI adoption day‑to‑day - helping identify high‑value use cases, test prompts/playbooks, and support teams to embed AI responsibly
• Designing and delivering lightweight automations - to remove admin and reduce manual updates (using tools like Make, Zapier or n8n where appropriate)
• Operational execution - turning ideas into clear tasks, projects, follow‑ups and comms so momentum stays high
• Improving data quality and reporting across our key operational databases so we can trust what we’re looking at

What You’ll Bring We’re more interested in how you think and how you move than in ticking every box. We’re open on background. Recent grads, people with 1–2 years of ops/admin experience, or career switchers are all welcome - what we care about is how you think and what you bring. The essentials:

• Some hands‑on Notion experience - you’ve used it in a previous role and aren’t starting from scratch. You don’t need to be a database wizard; we’ll teach you the deeper stuff.
• AI‑aware and curious - you’ve used tools like Claude, ChatGPT or Notion AI in some capacity and you’re keen to do more. We’re not looking for an AI expert. We’re looking for someone who wants to keep learning.
• A systems brain - you naturally try to bring order to messy information and enjoy figuring out how things connect
• Proactive and resourceful - you move quickly, follow through, and don’t wait to be told what to do twice
• A clear communicator - you write well, can translate "ops‑speak" into simple guidance, and keep stakeholders in the loop
• Detail‑orientated - you notice the broken link, the messy data, the gap in the doc, and you fix it
• Curious and resilient - when something breaks or you don’t know, you enjoy figuring it out

You’ll Thrive Here If You

• You love making work feel easier for everyone by creating clarity, structure and momentum
• Are energised by a fast‑moving environment and can handle multiple threads without dropping the ball
• You take a “no problem is too big – we’ll work it out” approach
• You care about craft: tidy systems, clean databases, clear docs, and repeatable training
• Want to be coached and developed
• You enjoy being the person people trust to get things done

Benefits & Perks

• Salary range: £28,860-£32,000 per annum
• Share Options Programme
• Annual Leave: 25 days per year
• Summer Hours: Early finish Fridays (June–August)
• Work From Anywhere: Up to 2 weeks per year
• Pension: 5% matched contribution
• Cycle Scheme: Bike or Lime/Forest Pass
• Personal Development: £300 annual allowance for approved training
• Wellbeing Support: Access to Spill app & Heka allowance (£40/month) + birthday/work anniversary boosts
• Annual Team Trip: Gastronomical & wellbeing‑focused team away trip
• Parental Leave: Competitive maternity/paternity package
• Lots of free Mother Root