Overview
Roost Heating is a trusted provider of heating design, installation, and maintenance services, dedicated to delivering warmth, comfort, and reliability to homes and businesses. Headquartered in Hampshire, the company serves Winchester, Southampton, and nearby areas with a team of skilled Gas Safe registered engineers and experienced plumbers. Roost Heating prides itself on its expert knowledge, focus on safety, and commitment to exceptional customer service. Whether for domestic or commercial needs, Roost Heating is the smart choice for plumbing and heating solutions.
Role Description
This is a full-time, on-site Customer Service Representative role based in Otterbourne, Hampshire. The primary responsibilities include addressing customer inquiries, assisting with service scheduling, ensuring customer satisfaction, and maintaining excellent communication between customers and the service team. The successful candidate will act as a key point of contact for clients, ensuring a seamless and positive customer experience.
Qualifications
- Proven experience in Customer Service and Customer Support roles
- Commitment to enhancing Customer Satisfaction and ensuring exceptional Customer Experience
- Strong communication, interpersonal, and problem-solving skills
- Organizational skills with the ability to manage multiple tasks and prioritize effectively
- Proficiency in using customer relationship management (CRM) tools is an advantage
- A positive attitude, adaptability, and the ability to thrive in a team-oriented environment
- Knowledge of plumbing or heating services is a plus
- High school diploma or equivalent; additional certifications are an advantage
