At a Glance
- Tasks: Manage client accounts, organise bookings, and ensure smooth operations.
- Company: Join Rooost, a fast-growing company focused on quality workforce accommodation.
- Benefits: Competitive salary, performance bonuses, and perks like gym packages and extra holiday days.
- Other info: Enjoy a vibrant workspace and supportive team culture with growth opportunities.
- Why this job: Make a real difference in people's lives by providing quality accommodation for travelling workers.
- Qualifications: Strong organisational skills, excellent communication, and a passion for customer service.
The predicted salary is between 50000 - 70000 £ per year.
At Rooost, we provide high-quality workforce accommodation for businesses with travelling teams. We make it simple, reliable, and tailored, taking the stress out of housing a mobile workforce.
We're a positive, fast-growing company where people genuinely care about doing great work and supporting each other. We're building something special, and we're looking for someone who wants to grow with us.
For people working in construction and on travelling projects, life often means weeks away from home, long shifts, and nights spent somewhere that doesn't really feel like anywhere at all. Where you stay at the end of a hard day matters, far more than people tend to admit.
The construction industry carries some of the most serious mental health challenges of any sector, and isolation, exhaustion and poor living conditions only make that harder. We started Rooost because we believe a good place to stay is part of the answer: somewhere to properly rest, switch off, and feel human while away from family and friends.
That's why we care so much about quality and comfort. Every booking we get right means someone sleeping better, recovering properly, and going home in better shape than they arrived. It's a small thing that makes a big difference, and it's the reason we do what we do.
We're hiring an Account Manager to win and grow client accounts and keep our bookings running smoothly from start to finish. Above all, this is a role for a brilliant organiser. You'll be the person holding every moving part together, juggling multiple bookings, deadlines, clients and details at once, and making sure nothing ever slips through the cracks.
Around that sit relationship management, closing, problem-solving and logistics, making this ideal for someone who builds trust quickly, enjoys turning interest into confirmed bookings, and takes real pride in a job well organised. To be clear: this isn't a cold-sales role. You won't be cold calling or doing outbound prospecting; enquiries come to us. Your job is to convert warm, inbound interest into confirmed bookings, look after clients brilliantly, and stay on top of every detail across the accounts you manage.
We need someone with strong organisational and closing instincts and a genuine care for service, not a typical hard-sell salesperson. You'll also have a sharp eye for quality, making sure every property we offer meets the standard our clients expect.
What You'll Be Doing
- Keeping multiple bookings, deadlines and details organised and on track at all times, acting as the calm centre that holds it all together
- Converting warm enquiries into confirmed bookings, owning each opportunity from first contact to close
- Managing client accounts day-to-day, building strong relationships and growing repeat business
- Handling accommodation requests and delivering well-matched options quickly
- Assessing and selecting quality accommodation, using a keen eye to ensure properties meet our standards
- Negotiating rates and terms that work for both clients and Rooost
- Coordinating check-ins, guest support, and smooth ongoing stays
- Handling maintenance and issues efficiently, and keeping clients updated
- Driving client retention and account growth through proactive, high-quality service
What Success Looks Like
- Every booking organised, tracked and delivered without a detail missed
- Strong booking conversion and consistently hitting targets
- Accounts that grow in value over time
- Fast response times and smooth booking delivery
- High customer and guest satisfaction
- A reliably high standard of accommodation across every booking
- Clients feel looked after, supported, and confident using Rooost
What We're Looking For
- A people person who cares about delivering a great experience
- Exceptionally organised: you keep multiple bookings, deadlines and details in order, and nothing slips through the cracks
- Friendly, persuasive communicator (phone + email)
- Calm problem solver who takes ownership and gets things done
- Strong attention to detail (accuracy matters in this role)
- A good eye for quality accommodation and an instinct for what 'good' looks like
- Commercially minded, comfortable with rates, margins, and negotiation
- Experience in account management, operations, travel, hospitality or accommodation is a bonus (but not essential)
- A confident closer who's comfortable asking for the business and getting deals over the line (with warm, inbound enquiries, so no cold outreach required)
- Hybrid (Minimum of 3 days per week in office)
What We Offer
- A workspace that's a genuine joy to be in, far from a typical office. We're based in a vibrant co-working space with its own café, restaurant and bar, buzzing with energy and great people.
- A supportive team who celebrates wins and backs each other
- Training and development to help you grow in areas that matter to you
- Various bonus
- Quarterly team events where everyone has a say
- A role in a company with strong year-on-year growth and real opportunity to progress
Compensation & Perks
- Base Salary: Competitive £32,500 + commission
- Bonuses: Performance-based bonuses tied to campaign success and brand growth
- Perks (your choice):
- Gym and wellness package
- Organised home cleaning service
- Extra holiday days
- Holiday gift programme
- Private healthcare
- OTE of £50,000-£70,000
Our Values
- Positivity matters – good energy makes everything better
- Collaboration counts – we're all here to help each other succeed
- Growth is personal – we'll support you to thrive in ways that matter to you
If you bring the drive, the organisation and the care for customers, we'll provide the environment and support for you to thrive. Join us as we grow Rooost into something special.
Account Manager/Operations in Royal Leamington Spa employer: Rooost
At Rooost, we pride ourselves on being a supportive and vibrant employer that genuinely cares about the well-being of our team and clients alike. Our unique co-working space fosters collaboration and positivity, while our commitment to employee growth through training and development ensures that you can thrive in your career. With competitive compensation, performance-based bonuses, and a range of perks, Rooost is an excellent place for those looking to make a meaningful impact in the workforce accommodation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Operations in Royal Leamington Spa
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rooost. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rooost
Don't be shy about reaching out to Rooost directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Account Manager/Operations in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rooost and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rooost
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
