At a Glance
- Tasks: Manage client accounts, build relationships, and ensure smooth bookings.
- Company: Fast-growing company focused on quality workforce accommodation.
- Benefits: Performance bonuses, extra holiday days, private healthcare, and a supportive work environment.
- Other info: Hybrid work model with opportunities for personal growth and development.
- Why this job: Join a caring team and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a keen eye for quality accommodation.
The predicted salary is between 30000 - 40000 £ per year.
At Rooost, we provide high-quality workforce accommodation for businesses with travelling teams. We make it simple, reliable, and tailored, taking the stress out of housing a mobile workforce.
We’re a positive, fast-growing company where people genuinely care about doing great work and supporting each other. We’re building something special, and we’re looking for someone who wants to grow with us.
For people working in construction and on travelling projects, life often means weeks away from home, long shifts, and nights spent somewhere that doesn’t really feel like anywhere at all. The construction industry carries some of the most serious mental health challenges of any sector, and isolation, exhaustion and poor living conditions only make that harder. That’s why we care so much about quality and comfort.
We’re hiring an Account Manager to win and grow client accounts and keep our bookings running smoothly from start to finish. Around that sit relationship management, closing, problem-solving and logistics, making this ideal for someone who builds trust quickly, enjoys turning interest into confirmed bookings, and takes real pride in a job well organised.
Your job is to convert warm, inbound interest into confirmed bookings, look after clients brilliantly, and stay on top of every detail across the accounts you manage. We need someone with strong organisational and closing instincts and a genuine care for service, not a typical hard-sell salesperson.
You’ll also have a sharp eye for quality, making sure every property we offer meets the standard our clients expect.
- Managing client accounts day-to-day, building strong relationships and growing repeat business
- Handling accommodation requests and delivering well-matched options quickly
- Assessing and selecting quality accommodation, using a keen eye to ensure properties meet our standards
- Coordinating check-ins, guest support, and smooth ongoing stays
- Driving client retention and account growth through proactive, high-quality service
Accounts that grow in value over time, a reliably high standard of accommodation across every booking, and clients feel looked after, supported, and confident using Rooost.
Requirements:
- Friendly, persuasive communicator (phone + email)
- A good eye for quality accommodation and an instinct for what “good” looks like
- Experience in account management, operations, travel, hospitality or accommodation is a bonus (but not essential)
- A confident closer who’s comfortable asking for the business and getting deals over the line (with warm, inbound enquiries, so no cold outreach required)
- Hybrid (Minimum of 3 days per week in office)
Compensation & Perks:
- Performance-based bonuses tied to campaign success and brand growth
- Organised home cleaning service
- Extra holiday days
- Holiday gift programme
- Private healthcare
Collaboration counts – we’re all here to help each other succeed. Growth is personal – we’ll support you to thrive in ways that matter to you.
If you bring the drive, the organisation and the care for customers, we’ll provide the environment and support for you to thrive.
Manager-Account Manager employer: Rooost
At Rooost, we pride ourselves on being a supportive and fast-growing employer that genuinely cares about the well-being of our team and clients alike. Our vibrant work culture fosters collaboration and personal growth, offering unique benefits such as performance-based bonuses, extra holiday days, and a dedicated home cleaning service. Join us in making a meaningful impact in the construction industry while enjoying a fulfilling career in a workspace designed for success.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rooost. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rooost
Don't be shy about reaching out to Rooost directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager-Account Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rooost and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rooost
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
