At a Glance
- Tasks: Manage client accounts, organise bookings, and ensure smooth operations.
- Company: Join Rooost, a fast-growing company dedicated to quality workforce accommodation.
- Benefits: Enjoy a vibrant workspace, performance bonuses, and a supportive team culture.
- Other info: Hybrid work model with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by providing quality accommodation.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 50000 - 70000 £ per year.
At Rooost, we provide high-quality workforce accommodation for businesses with travelling teams.
We make it simple, reliable, and tailored, taking the stress out of housing a mobile workforce.
We’re a positive, fast-growing company where people genuinely care about doing great work and supporting each other.
We’re building something special, and we’re looking for someone who wants to grow with us.
Why We Do What We Do
For people working in construction and on travelling projects, life often means weeks away from home, long shifts, and nights spent somewhere that doesn’t really feel like anywhere at all.
Where you stay at the end of a hard day matters, far more than people tend to admit.
The construction industry carries some of the most serious mental health challenges of any sector, and isolation, exhaustion and poor living conditions only make that harder.
We started Rooost because we believe a good place to stay is part of the answer: somewhere to properly rest, switch off, and feel human while away from family and friends.
That’s why we care so much about quality and comfort.
Every booking we get right means someone sleeping better, recovering properly, and going home in better shape than they arrived.
It’s a small thing that makes a big difference, and it’s the reason we do what we do.
The Role
We’re hiring an Account Manager to win and grow client accounts and keep our bookings running smoothly from start to finish.
Above all, this is a role for a brilliant organiser.
You’ll be the person holding every moving part together, juggling multiple bookings, deadlines, clients and details at once, and making sure nothing ever slips through the cracks.
Around that sit relationship management, closing, problem‑solving and logistics, making this ideal for someone who builds trust quickly, enjoys turning interest into confirmed bookings, and takes real pride in a job well organised.
To be clear: this isn’t a cold‑sales role.
You won’t be cold calling or doing outbound prospecting; enquiries come to us.
Your job is to convert warm, inbound interest into confirmed bookings, look after clients brilliantly, and stay on top of every detail across the accounts you manage.
We need someone with strong organisational and closing instincts and a genuine care for service, not a typical hard‑sell salesperson.
You’ll also have a sharp eye for quality, making sure every property we offer meets the standard our clients expect.
- What You’ll Be Doing
- Keeping multiple bookings, deadlines and details organised and on track at all times, acting as the calm centre that holds it all together
- Converting warm enquiries into confirmed bookings, owning each opportunity from first contact to close
- Managing client accounts day‑to‑day, building strong relationships and growing repeat business
- Handling accommodation requests and delivering well‑matched options quickly
- Assessing and selecting quality accommodation, using a keen eye to ensure properties meet our standards
- Negotiating rates and terms that work for both clients and Rooost
- Coordinating check‑ins, guest support, and smooth ongoing stays
- Handling maintenance and issues efficiently, and keeping clients updated
- Driving client retention and account growth through proactive, high‑quality service
- What Success Looks Like
- Every booking organised, tracked and delivered without a detail missed
- Strong booking conversion and consistently hitting targets
- Accounts that grow in value over time
- Fast response times and smooth booking delivery
- High customer and guest satisfaction
- A reliably high standard of accommodation across every booking
- Clients feel looked after, supported, and confident using Rooost
- What We’re Looking For
- A people person who cares about delivering a great experience
- Exceptionally organised: you keep multiple bookings, deadlines and details in order, and nothing slips through the cracks
- Calm problem solver who takes ownership and gets things done
- Strong attention to detail (accuracy matters in this role)
- A good eye for quality accommodation and an instinct for what “good” looks like
- Commercially minded, comfortable with rates, margins, and negotiation
- Experience in account management, operations, travel, hospitality or accommodation is a bonus (but not essential)
- A confident closer who’s comfortable asking for the business and getting deals over the line (with warm, inbound enquiries, so no cold outreach required)
- Hybrid (Minimum of 3 days per week in office)
What We Offer
- A workspace that’s a genuine joy to be in, far from a typical office.
We’re based in a vibrant co‑working space with its own café, restaurant and bar, buzzing with energy and great people.
It’s somewhere you’ll actually look forward to coming to each day.
- A supportive team who celebrates wins and backs each other
- Training and development to help you grow in areas that matter to you
- Quarterly team events where everyone has a say
- A role in a company with strong year‑on‑year growth and real opportunity to progress
- Bonuses: Performance‑based bonuses tied to campaign success and brand growth
- Gym and wellness package
- Holiday gift programme
Our Values
- Positivity matters – good energy makes everything better
- Collaboration counts – we’re all here to help each other succeed
- Growth is personal – we’ll support you to thrive in ways that matter to you
- If you bring the drive, the organisation and the care for customers, we’ll provide the environment and support for you to thrive.
Join us as we grow Rooost into something special.
#J-18808-Ljbffr
Account Manager/Operations in Royal Leamington Spa employer: Rooost
Rooost is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the vibrant setting of Royal Leamington Spa. With a hybrid work model, employees enjoy flexibility while being part of a collaborative team dedicated to delivering outstanding client care. The company fosters continuous development opportunities, ensuring that every team member can thrive and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Operations in Royal Leamington Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rooost. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rooost before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager/Operations in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rooost:Your cover letter is your chance to shine! Tell us why you want to work at Rooost specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rooost!
How to prepare for a job interview at Rooost
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
