Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service while enhancing their stay.
- Company: Roomzzz Aparthotels, offering a boutique city living experience in Edinburgh.
- Benefits: Flexible benefits, free uniform, company discounts, and progressive training.
- Why this job: Join a friendly team and make guests feel at home in a stunning location.
- Qualifications: Great personality; hotel experience is a plus but not essential.
- Other info: Zero hours contract with flexible shifts and opportunities for growth.
We look after every guest as if they are a good friend
We take every opportunity to surprise with remarkable service
We believe that delivering quality means doing it right when no one is looking
Roomzzz Aparthotels offers visitors to Edinburgh a boutique city living experience in its debut Scottish location inside St James Quarter! It gives tourists and business travellers alike the option of a short or long‑stay in a luxury serviced apartment in a beautiful city centre location.
Complimented by breath‑taking views of one of the UK’s most charming and historic cities, guests will be able to indulge in the premium services of the hotel while still enjoying all of the comforts of being at home.
Complete with 74 stunning apartments fitted with a variety of facilities, modern appliances and remote workspaces to suit the needs of any regular traveller, Roomzzz have it covered!
Host
We are proud of our friendly, professional team members and we are looking for someone with a great smile and a warm personality! You will enjoy welcoming our guests, being a point of contact if they need any help or recommendations on the local area. You will enhance the customer service journey from start to finish. We do provide a 24 hour reception service to our guests so your rota will be on a rotation basis of 12 hour shifts around the clock.
Duties
- To maintain a high level of awareness of current hotel operations at all times.
- To answer telephones promptly and in line with hotel standards to maximise business and minimise guest frustration.
- All telephone enquiries to be conducted efficiently and effectively.
- To demonstrate a full understanding of Roomzzz Brand standards and all areas of operations throughout the hotel.
- Understand the hotel fire and emergency procedures and to act as a competent person in the event of an emergency.
- To fully understand and comply with the security procedures throughout the hotel.
- To ensure the product quality standards are met in all areas of the hotel, in relation to hotel appearance, levels of maintenance and cleanliness.
- To comply with the processing of cash, cheque and credit card transactions in accordance with the hotel policy and report any discrepancies immediately to Management.
- To have a flexible approach to the hours you are required to work.
- To prepare, present and maintain a light Grab & Go breakfast offering each morning.
- To adhere to all company and statutory health and safety requirements.
- To attend any relevant meetings or training courses as requested.
Similar experience in a hotel environment would be helpful but is not essential, however, a great personality is essential!
Benefits
- A range of flexible benefits to help you in and out of work.
- Free Uniform.
- Incentive Scheme.
- Pension Scheme.
- Fantastic Company discounts.
- Bike to Work scheme.
- Progressive training plans and communication structure.
If this sounds like the role for you, then apply today!
#J-18808-Ljbffr
Host employer: Roomzzz
Contact Detail:
Roomzzz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Roomzzz Aparthotels. Understand their values and what makes them unique. This way, you can show off your knowledge and enthusiasm during your chat with them.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the friendly face welcoming guests. Think about scenarios where you might need to help someone or make their stay special. Practising these interactions can really boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your friendly nature.
Highlight Relevant Experience: Even if you haven't worked in a hotel before, think about any customer service roles you've had. Share those experiences and how they’ve prepared you to enhance our guests' journeys at Roomzzz!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team!
How to prepare for a job interview at Roomzzz
✨Know the Brand Inside Out
Before your interview, take some time to research Roomzzz Aparthotels. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Personality
As a Host, your warm personality is key! During the interview, let your friendly nature shine through. Share personal anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in previous roles.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like a guest complaint or an emergency. Think of examples from your past experiences where you demonstrated problem-solving and excellent communication skills. This will show that you can think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the Host role. This shows you’re engaged and serious about contributing to their mission of remarkable service.