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- Tasks: Manage AI operations and optimise systems for a global hospitality tech company.
- Company: RoomPriceGenie helps hotels maximise revenue through smart pricing solutions.
- Benefits: Enjoy remote work flexibility, personal growth opportunities, and extra days off for development.
- Why this job: Join a dynamic startup culture focused on innovation and making a real impact in hospitality.
- Qualifications: 5+ years in SaaS operations; strong communication and project management skills required.
- Other info: Celebrate your birthday off and enjoy access to mental well-being resources.
The predicted salary is between 36000 - 60000 £ per year.
Remote Systems & AI Operations Manager (m/f/d)
Join us to apply for the Remote Systems & AI Operations Manager (m/f/d) role at RoomPriceGenie.
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About RoomPriceGenie
Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers worldwide achieve optimal pricing. We understand that many small hotels face challenges with digitalization, making operations complex and often leading to revenue loss. This is where we come in!
We have developed a powerful solution that enables hotels to set the right prices in seconds. Our advanced algorithm analyzes internal hotel data and market trends to recommend strategies that boost revenue and bookings.
With clients across the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a significant impact in the hospitality industry, and our clients love the results.
We are now expanding our customer base and seeking talented individuals to support hoteliers in optimizing their pricing strategies. We encourage applicants from diverse backgrounds to join us and foster innovation.
Your Responsibilities
AI & Automation Enablement
- Identify and deploy impactful AI and automation initiatives using tools like AI chatbot, n8n, Gemini AI Studio, or custom LLM agents.
- Collaborate with product, customer success, and engineering teams to embed AI into key workflows (e.g., onboarding, support, analytics).
- Build and manage intelligent automation to reduce manual work and increase operational efficiency.
System Ownership & Optimization
- Administer and optimize critical business tools such as Pendo, Guru, and internal customer success systems.
- Ensure tool configurations align with workflows and business goals; manage updates, permissions, and integrations.
- Document platform processes, best practices, and user enablement strategies.
Enablement & Adoption
- Lead internal training and onboarding for tools and systems to ensure high adoption and effectiveness.
- Create knowledge-sharing strategies to scale learning across the organization.
Process Improvement & Insights
- Audit workflows to identify opportunities for optimization and automation.
- Create dashboards and reports to monitor tool usage, workflow efficiency, and AI ROI.
- Continuously evaluate new tools to future-proof operations.
Project Delivery & Cross-Functional Collaboration
- Lead initiatives across teams, translating business needs into scalable system and AI solutions.
- Coordinate rollout of new tools, features, or integrations.
- Manage UAT, gather feedback, and implement improvements post-launch.
Your Profile
- Proficiency in English at C2 level: Excellent communication skills, both verbal and written.
- Based in CET or similar timezone.
- 5+ years in Operations, Business Systems, Customer Success, or Enablement roles at SaaS companies.
- Experience managing tools like Pendo, Guru, Zapier, or similar platforms.
- Proven track record in delivering AI and automation projects (bonus: chatbot or LLM deployment).
- Familiar with SaaS tools like Salesforce, Zendesk, Intercom, Hubspot, or BI dashboards.
- Strong analytical, troubleshooting, and documentation skills.
- Deep understanding of process design, change management, and internal tooling.
- Ability to train teams and explain technical tools to non-technical users.
- Excellent project management and prioritization skills.
Nice to Have
- Experience in hospitality tech or B2B SaaS.
- Platform certifications (e.g., Pendo Admin, Salesforce Admin, Guru Champion).
- Background in user behavior analytics or customer journey mapping.
- Additional languages are a plus—our team speaks over 10 languages!
What We Offer
At RoomPriceGenie, we offer more than just jobs; we offer an adventure! Join our dynamic startup environment where you can grow your career and help thousands of independent hoteliers worldwide. Our culture emphasizes transparency, respect, and impact.
- Hybrid work model: remote, in-office, or hybrid—choose what suits you best.
- Collaborative team focused on our mission, with a high team satisfaction score.
- Annual team gatherings and regular office meetups.
- Opportunities for personal and professional growth, including extra days off for development.
- Reward loyalty with extended vacation after five years.
- Celebrate your birthday off—guilt-free!
- Flexible working hours for work-life balance.
- Access to Headspace for mental well-being.
We kindly ask recruitment agencies to refrain from contacting us about this vacancy. Thank you.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Software Development
This job posting is active. No indication of expiration found.
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Remote Systems & AI Operations Manager (m/f/d) employer: RoomPriceGenie
Contact Detail:
RoomPriceGenie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Systems & AI Operations Manager (m/f/d)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Pendo and Guru. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Showcase your experience with AI and automation projects by preparing examples of past work. Be ready to discuss how you identified opportunities for optimisation and the impact of your initiatives on operational efficiency.
✨Tip Number 3
Network with professionals in the hospitality tech and SaaS industries. Engaging with others in these fields can provide insights into current trends and challenges, which you can reference in your conversations with us.
✨Tip Number 4
Prepare to discuss your project management skills and how you've successfully led cross-functional teams in the past. Highlighting your ability to translate business needs into actionable solutions will resonate well with our team.
We think you need these skills to ace Remote Systems & AI Operations Manager (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, business systems, and customer success, particularly in SaaS environments. Emphasise any specific tools you've managed, like Pendo or Guru, and showcase your proficiency in AI and automation projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your skills align with RoomPriceGenie's mission. Mention your experience with AI initiatives and your ability to train teams on technical tools, as these are key aspects of the role.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure that your application reflects your C2 level English proficiency. Use clear and concise language, and consider including examples of how you've effectively communicated complex ideas to non-technical users.
Highlight Project Management Experience: Detail your project management skills and experiences in your application. Provide examples of successful cross-functional collaborations and how you’ve led initiatives that resulted in improved operational efficiency or tool adoption.
How to prepare for a job interview at RoomPriceGenie
✨Showcase Your AI Knowledge
Since the role involves deploying AI initiatives, be prepared to discuss your experience with AI tools and automation. Highlight specific projects where you've successfully implemented AI solutions, especially in a SaaS environment.
✨Demonstrate Strong Communication Skills
With a requirement for excellent verbal and written communication, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you may need to train non-technical users.
✨Prepare for Cross-Functional Collaboration
The job requires working with various teams. Think of examples where you've successfully collaborated across departments. Emphasise your ability to translate business needs into actionable solutions, showcasing your project management skills.
✨Understand the Hospitality Industry
Familiarise yourself with the challenges faced by hoteliers, especially regarding pricing strategies. Showing that you understand the industry will demonstrate your commitment and help you connect better with the interviewers.
