At a Glance
- Tasks: Welcome guests, handle requests, and create memorable experiences.
- Company: Join a supportive team at Second Nature, part of Lamington Group.
- Benefits: Enjoy competitive pay, extra leave, and friends-and-family rates.
- Other info: Opportunities for growth and hands-on training await you.
- Why this job: Be the warm face that makes guests feel at home.
- Qualifications: 1+ years in hospitality or customer service, with a friendly attitude.
The predicted salary is between 20250 - 24750 £ per year.
Second Nature is part of Lamington Group. We design and operate hometels, combining practicality with feeling, responding to how people actually travel and live. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.
The role of a Host at Second Nature involves being the first face guests see when they arrive, setting the tone for their entire stay. You will greet guests with genuine warmth, handle their needs with calm professionalism, and connect them to what they require. Your work is visible and important, directly shaping how guests feel about Second Nature.
Who You Are:
- Use Instinct: You read what's needed and act on it.
- Own It: You finish what you start and are honest about what works and what doesn't.
- Include All: You build trust quickly with guests, colleagues, and partners.
- Stay Curious: You ask why and keep learning.
- Think Big: You reject 'good enough' and bring better ideas.
What You'll Do:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
- Keep guest conversations moving and reply quickly to messages.
- Share local knowledge and recommend neighbourhood spots.
- Spot needs before guests ask and offer help when needed.
- Handle guest concerns calmly and take ownership.
- Keep the team informed about special requests and feedback.
- Ensure the front desk runs smoothly and the space feels welcoming.
What You'll Bring:
- 1+ years of experience in hospitality or customer service.
- Experience in a hotel or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks and handling phone enquiries.
- Warm, friendly, and a strong listener.
- Calm under pressure and proactive by nature.
- Experience with PMS systems and guest messaging tools.
Why You'll Love Working Here:
- A supportive team and regular check-ins focused on your development.
- Opportunities for growth within the company.
- Structured onboarding and hands-on training.
- Additional annual leave and company benefits.
- Access to friends-and-family rates across our hometels.
- Competitive benefits package including pension contributions and wellbeing initiatives.
How It Works:
- Apply by sending your CV and a few lines on why this role interests you.
- First conversation: A 30-minute call with the hiring manager.
- On-site visit: Meet the team and see the building.
- Offer: If it's a fit, we move quickly.
Every applicant hears back from us, yes or no. We don’t ghost.
For Everyone: Second Nature and Lamington Group are an equal opportunities employer. We welcome applications from every background. If you need any adjustments to take part in our hiring process, tell us when you apply.
Ready? Apply now.
Host in Southampton employer: room2
At Second Nature, part of the Lamington Group, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. Our supportive work culture fosters personal growth through regular check-ins and opportunities for advancement within the hospitality sector. With competitive benefits, additional annual leave, and a focus on employee wellbeing, we ensure that our team feels valued and empowered to make a meaningful impact in every guest's experience.
