At a Glance
- Tasks: Welcome guests, handle requests, and create memorable experiences.
- Company: Join a supportive team at Second Nature, part of Lamington Group.
- Benefits: Enjoy competitive pay, extra leave, and friends-and-family rates.
- Other info: Opportunities for growth and hands-on training await you.
- Why this job: Be the warm face that makes guests feel at home.
- Qualifications: 1+ years in hospitality or customer service, with a friendly attitude.
The predicted salary is between 20250 - 24750 £ per year.
Second Nature is part of Lamington Group. We design and operate hometels, combining practicality with feeling, responding to how people actually travel and live. We recognise the importance of being properly looked after, with a team that pays attention to what guests actually need.
The role of a Host at Second Nature involves being the first face guests see when they arrive, setting the tone for their entire stay. You will greet guests with genuine warmth, handle their needs with calm professionalism, and connect them to what they require. Your work is visible and important, directly shaping how guests feel about Second Nature.
Who You Are:
- Use Instinct: You read what's needed and act on it.
- Own It: You finish what you start and are honest about what works and what doesn't.
- Include All: You build trust quickly with guests, colleagues, and partners.
- Stay Curious: You ask why and keep learning.
- Think Big: You reject 'good enough' and bring better ideas.
What You'll Do:
- Welcome guests at check-in and check-out, learn names, answer questions, and make people feel at home.
- Keep guest conversations moving and reply quickly to messages.
- Share local knowledge and recommend neighbourhood spots.
- Spot needs before guests ask and offer help when needed.
- Handle guest concerns calmly and take ownership.
- Keep the team informed about special requests and feedback.
- Ensure the front desk runs smoothly and the space feels welcoming.
What You'll Bring:
- 1+ years of experience in hospitality or customer service.
- Experience in a hotel or similar environment.
- A proven ability to create positive guest experiences.
- Comfortable with everyday admin tasks and handling phone enquiries.
- Warm, friendly, and a strong listener.
- Calm under pressure and proactive by nature.
- Experience with PMS systems and guest messaging tools.
Why You'll Love Working Here:
- A supportive team and regular check-ins focused on your development.
- Opportunities for growth within the company.
- Structured onboarding and hands-on training.
- Additional annual leave and company benefits.
- Access to friends-and-family rates across our hometels.
- Competitive benefits package including pension contributions and wellbeing initiatives.
How It Works:
- Apply by sending your CV and a few lines on why this role interests you.
- First conversation: A 30-minute call with the hiring manager.
- On-site visit: Meet the team and see the building.
- Offer: If it's a fit, we move quickly.
Every applicant hears back from us, yes or no. We don’t ghost.
For Everyone: Second Nature and Lamington Group are an equal opportunities employer. We welcome applications from every background. If you need any adjustments to take part in our hiring process, tell us when you apply.
Ready? Apply now.
Host in Southampton employer: room2
At Second Nature, part of the Lamington Group, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. Our supportive work culture fosters personal growth through regular check-ins and opportunities for advancement within the hospitality sector. With competitive benefits, additional annual leave, and a focus on employee wellbeing, we ensure that our team feels valued and empowered to make a meaningful impact in every guest's experience.
StudySmarter Expert Advice🤫
We think this is how you could land Host in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like room2. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to room2
Don't be shy about reaching out to room2 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about room2 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at room2
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
