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- Tasks: Ensure guests have a memorable experience through meticulous cleaning and attention to detail.
- Company: Join Lamington Group, a pioneering B-Corp in sustainable hospitality.
- Benefits: Competitive pay, discounts, loyalty rewards, and paid volunteer days.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a team that values innovation and guest satisfaction.
- Qualifications: Previous housekeeping experience and strong communication skills required.
The predicted salary is between 28800 - 28800 £ per year.
Lamington Group is a pioneering property and hospitality company based in the UK, best known for room2 Hometels and Lamington Serviced Apartments. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.
With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK.
Key Responsibilities
As a Room Maker, it's your role to ensure every guest who enters our apartments has a positive and memorable experience. It is a fantastic opportunity for a dedicated individual to join at an exciting time. The Room Makers know and understand what it means to be part of a team that delivers an amazing experience to guests and always exceeds their expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Changing towels, bed linen, vacuuming, buffing, mopping
- General cleaning of all rooms in the apartments
- Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
- Checking apartments to ensure everything is in working order
- Carry out full inventory checks of apartments and replace any missing items
- A good understanding of COSHH
- Previous housekeeping experience is essential
- A good command of English
- Be well-presented and tidy
- Excellent communication skills to be able to deal with guests and customers
- Outstanding attention to detail
Places
- Have a keen eye on what is happening in our community
- Always keep an eye out for new business opportunities
Planet
- Help with the continued effort to deliver zero waste
- Follow all company policies on recycling
- Attend and contribute to our Team Planet events
Skills and Qualities
- Attention to detail for meticulous cleaning.
- Efficiency in completing tasks within time limits.
- Physical stamina for standing and lifting.
- Clear communication with guests and team.
- Professional and courteous interpersonal skills.
- Focus on exceeding guest expectations.
- Organization in managing work areas and supplies.
- Respect for guest privacy.
- Adaptability to changing schedules.
- Effective problem-solving skills.
- Positive and welcoming attitude.
Pay range and compensation package
- Competitive salary up to 13.85ph and discretionary bonus scheme
- 1 free night stay annually at our properties, with generous employee discounts thereafter.
- Loyalty rewards and referral bonuses.
- Company sick pay scheme.
- 2 paid volunteer days per year and annual fundraisers.
- Additional annual leave with length of service.
- Cycle to work scheme and use of gym facilities in our hotels.
- Access to activity workshops and an Employee Assistance Programme.
- Regular social activities.
Click Apply to complete your application.
Room Maker - London employer: room2
Contact Detail:
room2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Maker - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lamington Group's values and mission. This way, you can show how your passion for sustainable hospitality aligns with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and guest service. Think about specific examples from your past experience that highlight your attention to detail and problem-solving skills.
✨Tip Number 3
Dress to impress! As a Room Maker, being well-presented is key. Make sure you look tidy and professional for your interview – it shows you take pride in your appearance and understand the importance of first impressions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from other candidates.
We think you need these skills to ace Room Maker - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We love seeing candidates who are genuinely excited about creating memorable experiences for guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant housekeeping experience and skills. We want to see how your background aligns with our values and the Room Maker role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lamington Group.
How to prepare for a job interview at room2
✨Know the Company
Before your interview, take some time to research Lamington Group and their commitment to sustainable hospitality. Understanding their core values and how they redefine guest experiences will help you align your answers with what they’re looking for.
✨Showcase Your Attention to Detail
As a Room Maker, attention to detail is crucial. Be prepared to discuss specific examples from your previous housekeeping experience where your meticulousness made a difference. This could be anything from ensuring all items are replenished to maintaining cleanliness standards.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Think of instances where you’ve successfully interacted with guests or team members. Highlight your ability to handle queries or complaints professionally, as this will show you can contribute positively to the guest experience.
✨Emphasise Your Adaptability
The hospitality industry can be unpredictable, so it’s important to demonstrate your adaptability. Share examples of how you’ve managed changing schedules or unexpected challenges in past roles, showcasing your problem-solving skills and positive attitude.