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- Tasks: Join our team to create memorable experiences for guests at Winnie’s Café & Bar.
- Company: room2 is a pioneering hometel brand focused on sustainability and community impact.
- Benefits: Enjoy a free night stay, competitive salary, bonuses, and generous employee discounts.
- Other info: Opportunities for personal development and participation in fun social activities.
- Why this job: Be part of a supportive family-run team that values personal growth and community engagement.
- Qualifications: No specific experience required; just bring your passion for hospitality and a positive attitude!
Social network you want to login/join with:
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Client:
room2
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f3b15ebf633b
Job Views:
4
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it\’s a great time to start your journey with us.
What’s in it for you:
We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:
1 free night stay at any of our properties per year, with generous employee discount thereafter
Competitive salary and discretionary bonus scheme
Loyalty rewards and referral bonuses
2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
Additional annual leave with length of service
Cycle to work scheme use of gym facilities in our hotels
Access to activity workshops we host for our guests and the community
Employee Assistance Programme for you and your immediate family
Regular social activities including monthly people & planet focused engagement activities
Personal development programmes and opportunities to grow as we do
Purpose of the role
Our Room Mates, are a family of real people with real personalities. We are people who approach strangers as friends, who share in the highs and lows of our guests’ days, and who take delight in welcoming back guests time and time again.
As a Room Mate, it’s your role to ensure every guest who enters our hometel leaves has a positive and memorable experience. As our Room Mate you will know and understand what it means to deliver amazing hospitality across our food and beverage and customer-facing outlets and will thrive on the challenge of always exceeding guests’ expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
Key Responsibilities
People
Be able and ready to assist guests with any enquiries they may have, including welcoming guests as soon as they arrive with due care and attention.
Assist the guests with checking into their rooms and ensure they are happy.
Deliver the best customer service experience for locals and guests
Help prepare and service a great range of drinks and a fantastic, freshly produced menu
Make your service smooth, confident and tailored to every individual who walks in the door.
Have a can-do attitude, understanding all brand standards and reading your guest’s needs.
Be open to change and see it as a positive. You thrive in positive feedback from guests and strive to make every experience in the front of house areas amazing.
Love self-development, coaching and supporting new staff. You can have fun on shift but know what needs to be done to deliver the brand promise.
Be proud of your Food & Beverage area and know that your contribution is a large one when it comes to the overall operation of the department.
Your Health and Safety and food safety knowledge is evident on shift at all times.
Be well-presented for every shift.
Deliver a memorable service to guests at all times; from booking a stay through to coffee and farewells.
Places
Have a good understanding of the local area and promote local attractions
Help promote our locally sourced menu items
Have a keen eye on what is happening in our community
Always keep an eye out for new business opportunities
Planet
Help with the continued effort to deliver zero waste
Follow all company policies on recycling
Attend and contribute to our Team Planet events
Direct Reports
No Direct Reports
This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.
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FOH Team Member (Winnie\'s Café & Bar) employer: room2
Contact Detail:
room2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member (Winnie\'s Café & Bar)
✨Tip Number 1
Familiarise yourself with the local area and attractions in Belfast. This knowledge will not only help you assist guests better but also show your genuine interest in providing a memorable experience.
✨Tip Number 2
Demonstrate your passion for hospitality by engaging with current employees or visiting the café. This can give you insights into the company culture and help you tailor your approach during the interview.
✨Tip Number 3
Showcase your adaptability and willingness to learn. The role requires a can-do attitude, so be prepared to discuss examples of how you've successfully handled changes or challenges in previous jobs.
✨Tip Number 4
Highlight any experience you have with food and beverage service, especially in a customer-facing role. Being able to talk about specific instances where you exceeded guest expectations will set you apart.
We think you need these skills to ace FOH Team Member (Winnie\'s Café & Bar)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a FOH Team Member at Winnie’s Café & Bar. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and customer service. Share specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for joining a family-run organisation like room2.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as communication, teamwork, and adaptability. Mention any experience you have with food and beverage service, as well as your ability to handle guest enquiries effectively.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are key traits for a front-of-house position.
How to prepare for a job interview at room2
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent customer service. Share any previous experiences where you went above and beyond for guests, as this aligns with the values of room2.
✨Know the Brand
Familiarise yourself with room2's mission and values. Understanding their commitment to sustainability and community will help you demonstrate that you're a good fit for their team.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as dealing with difficult guests or managing busy periods. Think of examples from your past experiences that showcase your problem-solving skills.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the company culture and expectations.