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- Tasks: Deliver exceptional customer service and process orders efficiently.
- Company: Family-run business with a vibrant and supportive team culture.
- Benefits: Competitive salary, 20 days holiday, free lunch, and staff discounts.
- Why this job: Join a growing company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Own transport required; enjoy a dynamic work environment with team bonuses.
The predicted salary is between 26000 - 28000 £ per year.
Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, being proactive and innovative.
This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of £26,000-£28,000 depending on experience. Due to the location of our client, own transport is required.
Role Involves:
- Provide an exceptional customer experience across multiple platforms
- Ensure all orders are processed daily
- Maintaining the customer database
- Explore customer needs and provide appropriate solutions
- Identify trends within the business to improve our overall customer experience
- Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date.
Skills:
- Verbal and written communication
- Reliable
- Flexible
- Attention to detail
- Computer literate
- Ability to prioritise workload
- Team player
Benefits:
- 20 days holiday + your birthday off if it falls on a working day
- Free lunch every day
- Team bonus scheme
- Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts
- Free parking
- Staff discount
Customer Service Adviser in Ware employer: Room At The Top Recruitment
Contact Detail:
Room At The Top Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Ware
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and can contribute to their customer-first approach.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you’ll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Be proactive in your follow-ups! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job, and applying directly through us can give you an edge. Plus, it’s super easy and straightforward!
We think you need these skills to ace Customer Service Adviser in Ware
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in customer service and how it aligns with our client's values of putting the customer first and being proactive.
Showcase Your Skills: Don’t forget to emphasise your verbal and written communication skills, as well as your attention to detail. We want to see how you can contribute to providing an exceptional customer experience across multiple platforms.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Room At The Top Recruitment
✨Know the Company Values
Before your interview, take some time to understand the company's values and mission. Since they prioritise putting the customer first and being proactive, think of examples from your past experiences that demonstrate how you embody these values.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Be Ready to Discuss Problem-Solving
Since the role involves identifying trends and providing solutions, be prepared to discuss how you've tackled challenges in the past. Think about times when you had to act promptly and effectively to resolve an issue for a customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
