Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, manage teams, and ensure top-notch customer service.
- Company: Join a thriving company near Ware focused on operational excellence.
- Benefits: Enjoy competitive salary, bonus scheme, free lunch, and more perks.
- Why this job: Be part of a dynamic leadership team driving efficiency and customer satisfaction.
- Qualifications: 5+ years in operations management with strong leadership and organisational skills.
- Other info: Must have own transport; full-time role onsite, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Our thriving client based on the outskirts of Ware is recruiting for a dynamic, driven and experienced customer-centric Operations Manager to join the Leadership team and release the Operations Director of their daily workload. This would include taking full responsibility for managing the day-to-day operational activities such as order processing, customer service, inventory control, purchasing, warehouse, logistics, production, mobile service engineers and installation teams ensuring highly efficient operations and a consistent world class level of service to our customers. This is a critical role in managing seamless coordination across all functions/departments, driving efficiency, and consistently meeting/exceeding customer demands. This role requires a proactive leader with strong organisational skills, the ability to manage teams with excellent people skills, experience in optimising operational processes and orderliness in all areas of responsibility. This is a full-time role working onsite in their offices based on the outskirts of Ware (8am – 5pm, Monday – Friday) and offers a competitive salary plus bonus scheme, free lunch and other excellent benefits. Due to our clients location candidates must have their own transport.
Key Responsibilities
- Order Processing & Customer Service
- Accurately and efficiently process all orders same day.
- Resolve customer queries to the agreed SLA and ensure timely processing to support fulfilment.
- Monitor ICU orders that have slipped on promised dates to keep customers informed and resolve quickly.
- Coach and train staff to deliver a world class customer experience.
- Oversee procurement, inventory management, and supplier relationships.
- Ensure timely sourcing of materials and products to meet demand.
- Develop strategies to optimise supply chain efficiency and reduce costs.
- Maintain strong supplier relationships and negotiate best pricing and terms.
- Manage receiving, storage, and distribution of products; ensure accurate order fulfilment.
- Maintain a tidy, organised, safe facility and ensure all orders are despatched as promised.
- Cross-train team for flexibility and implement shift patterns for consistent service.
- Lead projects such as racking installation, workspace changes, and departmental moves.
- Responsible for maintenance and safety of plant, machinery, racking, premises and grounds including pest control using staff and contractors.
- Oversee production processes across in-house print works, embroidery, heat seal, stock line, and product assembly.
- Understand all machinery and processes; implement lean principles and improve productivity.
- Cross-train staff, maintain clean/tidy production areas, and adjust schedules to meet deadlines.
- Manage engineers and installers; ensure visit dates are met and feedback is reported promptly.
- Adhere to standard SLAs for all visits.
- Lead, inspire, and coach staff while upholding company values and culture.
- Be self-driven, punctual, honest, and solutions-focused.
- Attend meetings as required and ensure confidentiality.
- Recruit, allocate and cross-train labour to meet demand efficiently.
- Ensure all operations are conducted safely, appropriately, and cost-effectively.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Conduct regular performance reviews and promote collaborative communication across teams.
- Analyse operational data and KPIs to identify areas for improvement.
- Respond to communications promptly and implement process improvements to enhance productivity.
- Report performance insights to senior management and board; contribute to future planning and budgeting.
- Monitor and maximise individual and departmental output.
Qualifications and Skills
- Minimum 5 years proven experience in an operations management role within a similar industry.
- Strong leadership and team management skills, with the ability to motivate and inspire.
- Excellent knowledge of supply chain, production, and warehouse management.
- Analytical mind-set with the ability to interpret data and make informed decisions.
- Strong communication and interpersonal skills for effective collaboration.
- Have a sales-led mentality with a strong customer focus.
- Experience in recruiting and managing staff.
- Need a burning passion for tidiness and organisation in the workplace.
- Willingness to take final responsibility for delivering on the desired outcomes.
- Highly organised with ability to manage multiple priorities in a fast-paced environment.
- Ability to work and remain calm under pressure.
- Experience with lean manufacturing, Six Sigma or similar process improvement (desirable).
- Proficiency in Outlook, Microsoft Office and relevant software (e.g., ERP systems, inventory management tools).
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search.
Operations Manager employer: Room At The Top Recruitment
Contact Detail:
Room At The Top Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operational processes mentioned in the job description, such as order processing and supply chain management. Understanding these areas will allow you to speak confidently about your experience and how you can improve efficiency during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to coaching and developing staff, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s culture and values to align your responses during interviews. Demonstrating that you share their commitment to customer service and operational excellence will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience with data analysis and KPIs. Being able to articulate how you've used data to drive improvements in operations will show that you have the analytical mindset they are looking for.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in areas like supply chain, customer service, and team leadership. Use specific examples that demonstrate your ability to drive efficiency and manage teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and customer service. Mention how your skills align with the key responsibilities outlined in the job description, such as managing logistics and optimising processes.
Highlight Leadership Skills: Since this role requires strong leadership abilities, emphasise your experience in coaching and developing teams. Provide examples of how you've inspired staff and fostered a culture of accountability and continuous improvement.
Showcase Analytical Skills: Demonstrate your analytical mindset by discussing how you've used data to improve operational processes in previous roles. Mention any experience with KPIs and how you've contributed to performance insights and strategic planning.
How to prepare for a job interview at Room At The Top Recruitment
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Supply Chain
Familiarise yourself with supply chain management principles. Be ready to discuss your experience in procurement, inventory management, and supplier relationships, as these are crucial for the role.
✨Highlight Your Problem-Solving Abilities
Operations often involve unexpected challenges. Prepare to share specific instances where you've identified problems and implemented effective solutions, showcasing your analytical mindset.
✨Demonstrate Your Organisational Skills
Given the emphasis on organisation and tidiness in the job description, be prepared to discuss how you maintain orderliness in your work environment and manage multiple priorities effectively.
