Night Porter

Our client based in Hoddesdon is looking for a Night Porter to join their team and ensure smooth operations during the night shift, providing excellent guest service, maintaining security, and keeping public areas clean and safe. This position is paying a competitive salary of £26,500 and the working hours are 11.00pm-7.00am Tuesday-Saturday.

Key Responsibilities:

• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, welfare, safety and security including administering first aid if required.
• Diligently hand over from one shift to another, communicating everything required from a customer service point of view, and to ensure successful on-going operations.
• Set up meeting rooms and other public areas ready for the start of day.
• Make sure conference equipment (AV, lighting etc.) is in full working order and ready to be used or secured if not required.
• Take overnight responsibility for reception.
• Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages efficiently and accurately.
• Undertake nightly cleaning duties and occasional deep cleaning tasks as required.
• Conduct regular overnight tours of the building to ensure means of escape are maintained and fire and security measures in place and effective.
• Act in the event of a fire alarm in accordance with fire procedures, including proper evacuation where required according to written fire procedures.
• Ensure energy is conserved where practicable, lights are switched off when rooms are not in use, windows and doors are closed to exclude draughts, and heating controls, thermostats and radiators are set to optimal levels for comfort and energy efficiency.
• In colder months, ensure early morning heating is provided in meeting rooms ready for their occupancy.
• Resolve any minor maintenance related faults discovered, alternatively record action required by the maintenance team or alert "on call" maintenance support if urgent.

Skills:

• Able to work alone between 11pm and 7am.
• Able to work on different nights according to customer demand including weekends with non-consecutive days off
• High standard of personal grooming, dress and appearance
• Able to work flexible work patterns, including bank and public holidays, as required according to a rota.

Benefits:

• 28-day annual leave (including bank holidays)
• Additional holiday allowance upon completion of 3 and 5 years
• Company sick pay *
• Health and Wellbeing programme*
• Company pension (6% employer contribution) *
• Bespoke online training platform
• Free company events