Our thriving client based in Harlow is recruiting a Helpdesk Administrator to join their growing team. The successful candidate will be responsible for providing first line support to end-users, ensure all service requests, maintenance issues, and operational queries are logged, prioritised and allocated promptly while maintaining high standards of customer service and compliance. You will be required to assist our client's team of Contracts Managers with administration duties. Act as the first point of contact for all service requests via phone, email or through our client's system. Log, track and manage incoming work orders and requests through our client's system. Assign tasks to appropriate teams according to priority and location. Monitor agreements and ensure timely completion of tasks. Maintain accurate records of communications, job statuses, and updates in the system. Escalate unresolved or urgent issues to relevant supervisors or managers. Generate regular reports on performance metrics, job completion, and compliance tracking. Support the team with general administrative tasks, including document control, data entry, and filing. Liaise with clients and internal departments to ensure high-quality service delivery. Preparing small work quotations. Costing Jobs ready for invoicing. Assist other departments with ad-hoc duties, as and when required. Order materials and supplies for jobs. Proven experience in a helpdesk or administrative role, preferably in facilities or similar. Excellent communication and customer service skills. Good computer skills and analytical skills. Good organisational and planning skills. Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful, taking relevant information to achieve a solution. Demonstrated ability to write and provide simple and accurate instructions. Knowledge of maintenance terminology or facilities management processes. Previous experience in a busy department. Understanding of word and excel
Maintenance Administrator in Essex employer: Room at the Top Recruitment
Join a forward-thinking company in Cambourne, Cambridgeshire, where innovation meets collaboration. As a Senior Systems Engineer, you'll thrive in a dynamic work culture that values customer-centric solutions and empowers you to take ownership of impactful projects. With opportunities for professional growth, hybrid working arrangements, and a generous holiday allowance, this role offers a rewarding environment for those passionate about advancing technology in the aerospace and defence sector.
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Room at the Top Recruitment Recruitment Team
