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- Tasks: Provide top-notch customer support and manage orders efficiently.
- Company: Join a vibrant global pharmaceutical organisation in Milton Keynes.
- Benefits: Enjoy hybrid working, competitive pay, 25 days holiday, and more perks.
- Why this job: Be part of a dynamic team making a real impact in healthcare.
- Qualifications: Customer service experience is key; SAP knowledge is a plus.
- Other info: This is a temporary role with potential for extension.
Our client is a global pharmaceutical organisation based in Milton Keynes, Buckinghamshire. They are a vibrant, fast-paced organisation providing medicines to UK customers. They are recruiting an experienced Customer Service Administrator to join their busy team. The role is a full-time position working 37.5 hours per week (Monday – Friday) and our client offers a hybrid working model with a minimum of 2 days in the office and 3 days work from home. This position is a temporary contract role initially signed off for 6 months with a possible extension and offers an hourly rate of £14.72 - £16 per hour, depending on experience, plus 25 days holiday pro rata and other benefits.
In this role, you will provide a high quality, professional support to the team who provide service in relation to enquiries, requests for information, complaints and orders coming into the company via telephone, email and other means. You will ensure that all enquiries and communications are dealt with in a friendly and professional manner whilst ensuring accurate and timely recording, processing and management of any enquiries/tasks.
MAJOR ACTIVITIES AND RESPONSIBILITIES:
- Manage all incoming Customer Service queries & Business enquiries.
- Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP.
- Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.
- Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company.
- Processes customer uplifts/returns.
- Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible.
- Daily/Weekly/Monthly Reporting.
- Raise incident reports for any non-conformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary follow-up support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager.
- General preparation for internal and external meetings.
- Assist with various projects as required.
- Maintain a high standard of housekeeping.
- Undertake relevant training as provided by the Company.
- Ensure compliance with approved Company policies and procedures.
- Proactively looks for opportunities to improve system efficiencies to eliminate waste.
SKILLS AND EXPERIENCE:
- Customer service experience.
- Experience of working within a pharmaceutical organisation beneficial, but not essential.
- Good IT skills including Microsoft Office.
- Experience of using SAP preferred.
- Flexible, adaptable and able to work within a busy environment.
- Team player who can work independently.
Customer Service Administrator employer: Room At The Top Recruitment
Contact Detail:
Room At The Top Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with SAP, as it's a key system used in this role. If you have experience with it, be ready to discuss specific instances where you've successfully used it to manage orders or customer queries.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've handled difficult situations or complaints in the past. This will show your ability to maintain professionalism under pressure.
✨Tip Number 3
Research the pharmaceutical industry and the specific company you're applying to. Understanding their products and services will help you demonstrate your enthusiasm and fit for the role during any interviews.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. Think of examples where you've successfully collaborated with others or adjusted to changes in a fast-paced environment, as these are crucial for this position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any experience you have with SAP or within the pharmaceutical sector, even if it's not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage customer queries and your proficiency in IT, particularly Microsoft Office.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as your ability to maintain a professional attitude, manage orders efficiently, and work collaboratively with teams. Use examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Room At The Top Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or resolved customer complaints effectively.
✨Familiarise Yourself with SAP
Since the role involves using SAP for processing orders, it’s beneficial to have a basic understanding of the system. If you have prior experience, be ready to discuss how you used it in your previous roles.
✨Demonstrate Adaptability
The job requires flexibility and the ability to work in a fast-paced environment. Prepare to discuss instances where you've successfully adapted to changes or managed multiple tasks simultaneously.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position. Ask about the team dynamics, the hybrid working model, or any ongoing projects that you might be involved in.
