At a Glance
- Tasks: Provide first line support and manage service requests for a dynamic team.
- Company: Thriving client in Harlow with a focus on customer service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a growing team and make a real difference in customer support.
- Qualifications: Experience in helpdesk or admin roles, strong communication skills required.
The predicted salary is between 26000 - 27500 £ per year.
Our thriving client based in Harlow is recruiting a Helpdesk Administrator to join their growing team.
The successful candidate will be responsible for providing first line support to end-users, ensure all service requests, maintenance issues, and operational queries are logged, prioritised and allocated promptly while maintaining high standards of customer service and compliance.
You will be required to assist our client’s team of Contracts Managers with administration duties.
This working hours for this role are 8.00am-5.00pm Monday-Friday and offers a competitive salary of £26,000-£27,500 depending on experience.
Role Summary
- Act as the first point of contact for all service requests via phone, email or through our client’s system.
- Log, track and manage incoming work orders and requests through our client’s system.
- Assign tasks to appropriate teams according to priority and location.
- Monitor agreements and ensure timely completion of tasks.
- Maintain accurate records of communications, job statuses, and updates in the system.
- Escalate unresolved or urgent issues to relevant supervisors or managers.
- Generate regular reports on performance metrics, job completion, and compliance tracking.
- Support the team with general administrative tasks, including document control, data entry, and filing.
- Liaise with clients and internal departments to ensure high-quality service delivery.
- Preparing small work quotations
- Costing Jobs ready for invoicing
- Assist other departments with ad-hoc duties, as and when required.
- Order materials and supplies for jobs.
Experience Required
- Proven experience in a helpdesk or administrative role, preferably in facilities or similar.
- Excellent communication and customer service skills.
- Good computer skills and analytical skills.
- Good organisational and planning skills.
- Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful, taking relevant information to achieve a solution
- Demonstrated ability to write and provide simple and accurate instructions.
- Knowledge of maintenance terminology or facilities management processes.
- Previous experience in a busy department.
- Understanding of word and excel & Microsoft 11.
- Ability to work under pressure and manage competing priorities.
Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
If you do not hear from us, please assume your application has not been successful on this occasion.
We appreciate your interest and wish you the best of luck in your job search.
Helpdesk Administrator in Harlow employer: Room At The Top Recruitment Careers
Join a dynamic and innovative UK manufacturer in Hoddesdon, where we prioritise employee growth and a collaborative work culture. As the Head of Pre-Construction, you will benefit from a competitive salary, excellent company perks, and the opportunity to lead a dedicated team in a thriving industry. Our commitment to forward-thinking practices ensures that you will be part of a meaningful journey, contributing to exciting projects while enjoying a supportive environment that values your expertise.
Contact Details:
Room At The Top Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Harlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Room At The Top Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Room At The Top Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Room At The Top Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Room At The Top Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Room At The Top Recruitment Careers!
How to prepare for a job interview at Room At The Top Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
