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- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join Room 12, the best student night spot in Chichester!
- Benefits: Flexible hours, friendly team, and opportunities for progression.
- Other info: Shifts finish at 4am, so ensure safe transport home.
- Why this job: Perfect for night owls who love a vibrant work environment.
- Qualifications: Customer service experience preferred; hospitality knowledge is a plus.
The predicted salary is between 10 - 12 £ per hour.
Room 12 are hiring for Thursday staff, it's late night but it's the best student night in Chichester! We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience
- Previous experience in a customer service role is preferred.
- Knowledge of hospitality industry is a plus.
- Familiarity with bar tending is beneficial.
- Understanding of food safety regulations is desirable.
Skills
- Excellent communication and interpersonal skills.
- Strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Friendly and approachable demeanor with a customer-centric mindset.
- Problem-solving skills to address customer issues effectively.
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you. If you're fun, friendly and a night owl please apply. Shifts finish at 4am so please make sure you can get home safely.
FOH Team Member employer: Room 12
Contact Detail:
Room 12 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop by Room 12 and soak up the atmosphere. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a FOH Team Member and how you'd handle them. Being prepared will boost your confidence and impress the hiring team.
✨Tip Number 3
Network with current staff! If you know anyone working at Room 12, chat with them about their experiences. They might share insider tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the fast-paced environment they offer.
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the fun and friendly side of you that fits perfectly with our team vibe. Don't be afraid to be yourself!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experience in hospitality. We love seeing how your background can contribute to our Front of House team, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Room 12
✨Know the Venue
Before your interview, take some time to familiarise yourself with Room 12. Visit the venue if you can, check out their menu, and understand their vibe. This will help you show genuine interest and enthusiasm during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times you handled complaints or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to a positive customer experience.
✨Practice Your Communication
As a Front of House member, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios, like taking orders or addressing customer concerns, to showcase your interpersonal skills.
✨Be Ready for Teamwork Questions
Since this role involves collaborating with other team members, be prepared to discuss how you work within a team. Think of specific instances where you contributed to a group effort or helped a colleague. This will highlight your friendly and approachable nature, which is essential for the job.