At a Glance
- Tasks: Help manage a vibrant pub, ensuring excellent service and smooth operations.
- Company: Join Room12, a creative and dynamic pub environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your skills in a lively atmosphere.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Experience in event management and team leadership is a plus.
The predicted salary is between 25000 - 30000 € per year.
Room12 are looking for a hands on, creative Assistant to help grow this business. If you have experience running events, organising bookings, managing team members please apply.
Purpose of job
As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.
Responsibilities
- Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
- Customer Service: Foster a customer-centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.
- Operations Management: Assist in managing daily operations, including opening and closing procedures, cash handling, and inventory management. Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
- Sales and Marketing: Collaborate with the general manager to develop and implement sales strategies to achieve revenue targets. Promote pub events, specials, and promotions to attract customers and maximize sales opportunities.
- Financial Management: Assist in monitoring expenses, controlling costs, and managing budgets. Help with inventory control, ordering supplies, and managing vendor relationships. Prepare reports and financial statements as required.
- Teamwork and Communication: Foster a positive work environment by promoting teamwork, effective communication, and cooperation among staff members. Liaise with other departments or external parties, such as suppliers or entertainment providers, as necessary.
- Compliance: Ensure compliance with licensing laws, regulations, and health and safety standards. Stay updated on changes in regulations and implement necessary measures to meet legal requirements.
- Problem Solving: Proactively identify and resolve operational issues or challenges. Make decisions in the absence of the general manager and erupt significant concerns when necessary.
- Pub Maintenance: Coordinate maintenance and repairs, ensuring that the pub's facilities and equipment are well-maintained and in good working order. Report any maintenance issues to the appropriate department or service provider.
- Training and Development: Assist in developing and delivering training programs for staff to enhance their skills and knowledge. Keep up-to-date with industry trends and developments to provide staff with relevant information.
Assistant Manager employer: Room 12
Room12 is an exceptional employer that values creativity and hands-on experience, making it an ideal place for those looking to grow in the hospitality industry. With a strong focus on teamwork and employee development, staff members are encouraged to enhance their skills while enjoying a positive work environment. Located in a vibrant community, Room12 offers unique opportunities to engage with customers and contribute to memorable experiences, all while maintaining high standards of service and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Room12. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your creativity shine through. Share your ideas on how to enhance customer experiences or improve team dynamics – it’ll show you’re invested in the role.
✨Tip Number 3
Be prepared with examples! Think of specific situations where you’ve successfully managed a team or resolved a customer complaint. This will help you demonstrate your skills and experience effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any relevant experience you have in running events or managing teams. We want to see how your background aligns with the role of Assistant Manager, so don’t hold back on those details!
Be Personable:Since customer service is key, let your personality shine through in your application. We’re looking for someone who can create a welcoming atmosphere, so a friendly tone can go a long way!
Tailor Your Application:Take a moment to customise your application for us at Room12. Mention specific responsibilities from the job description that excite you and explain how you can contribute to our pub’s success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Room 12
✨Know the Pub Inside Out
Before your interview, make sure you research Room12 thoroughly. Familiarise yourself with their menu, events, and any recent news. This shows genuine interest and helps you tailor your answers to fit their culture.
✨Showcase Your Event Management Skills
Since the role involves running events, be ready to discuss your past experiences in detail. Prepare specific examples of successful events you've managed, highlighting your creativity and problem-solving skills.
✨Demonstrate Customer Service Excellence
Prepare to share instances where you've gone above and beyond for customers. Think about how you handled complaints or difficult situations, as this will illustrate your ability to maintain a positive atmosphere.
✨Teamwork is Key
As an Assistant Manager, you'll need to work closely with the team. Be prepared to discuss how you've fostered teamwork in previous roles. Highlight any training or mentoring experiences that showcase your leadership abilities.
