Housing with Care Officer

Overview

Housing with Care Officer role at Rooftop Housing Group. Are you passionate about supporting vulnerable and older people to live independently in safe, well-managed homes?

We are looking for a Housing with Care Officer to deliver excellent housing management within our Housing with Care services. You will play a key role in supporting residents’ wellbeing, managing tenancies, and ensuring our schemes provide safe and welcoming environments.

What you’ll do

• Manage tenancy processes including referrals, sign-ups, terminations, voids, and tenancy visits.
• Work with residents to promote wellbeing and independence through individual plans, group activities, and signposting to specialist support.
• Hold customer surgeries and respond to housing-related queries promptly.
• Carry out regular health & safety checks and tenancy audits, ensuring accurate records and compliance.
• Liaise with local authorities, social care, contractors, and partner agencies to achieve positive outcomes.
• Support income collection and ensure effective service charge monitoring.
• Develop opportunities for residents to get involved and influence services.
• Represent the organisation positively and work in line with our values.

About you

• Experience working with older or vulnerable customers in a housing, care, or support setting.
• Strong knowledge of housing legislation, welfare benefits, and tenancy management.
• Excellent communication skills, customer-focused approach, and confidence to manage challenging situations.
• A full UK driving licence and access to a vehicle for business use.

Desirable (but not essential):

• A housing-related qualification (Level 3 or above, or working towards).
• Experience of multi-agency working and collating performance data.

This role requires an Enhanced DBS check in line with safeguarding requirements.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Facilities Services